What are the responsibilities and job description for the Administrative Assistant 1/Trainee (NY Helps) position at State of New York - SUNY Plattsburgh?
Duties Description Provides administrative support to Student Financial Services, assisting students and families with financial aid, billing, payment services, and student account inquiries. Duties include processing transactions, maintaining student records, reconciling daily cash receipts, managing files and databases, and utilizing campus systems such as Banner. The position also supports the training of new staff and provides oversight of clerical staff and student employees. The successful candidate will demonstrate strong communication, customer service, organizational, and multitasking skills; maintain confidential information with discretion and sound judgment; participate in professional development activities; adhere to workplace procedures and safety requirements; and perform other duties as assigned.
If you receive an emailed canvass letter, you must respond interested and complete an online application to be considered.
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
Minimum Qualifications for applicants not currently civil service eligible for the title:
Administrative Assistant 1 –Grade 11, $49,841 hiring rate
Applicants must have:
Promotion:
one year of service in a clerical title allocated to Grade 6 and above; and completion of a two-year traineeship*.
Non-competitive:
high school diploma or high school equivalency diploma; and two years of experience in administrative support**, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and management of an office.
- Successful completion of the traineeship requires taking eight courses in the following competencies: Professionalism and Self-Management, Verbal and Written Communication, Interpersonal and Customer Relations, and Computer Skills and Technology. It must include instruction in each of the following topics: office organization and management; business writing; customer service; and Microsoft Word basics.
** Certification (e.g., IAAP Certified Administrative Professional), advanced diploma, or associate’s degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.
Administrative Assistant Trainee 2 – Grade 10, $47,110 hiring rate
Applicants must have:
One year of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training as a Trainee 2 you will advance to the full level of this title without further examination.
Administrative Assistant Trainee 1 – Grade 8, $42,209 hiring rate
Applicants must have:
Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training at the Trainee 1, you will automatically advance to Trainee 2.
In addition, candidates must demonstrate:
The ability to understand and follow written and verbal instructions
The physical capability to perform the duties of the position
Strong interpersonal skills and the ability to work effectively with colleagues from a variety of backgrounds
It is the applicant’s responsibility to prove they meet the minimum qualification listed in the job posting, such as education, experience, certifications, licenses, skills, and contact information. Failure to provide sufficient information may result in the applicant being deemed not qualified.
As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs, and practices.
Additional Comments Student Financial Services encompasses financial aid and student accounts, serving both on-campus and external constituents. We are part of the Enrollment and Student Success division which focuses on helping students throughout their college journey, from application to graduation. This position is expected to include supervising two support staff and student employees, as well as providing customer service for students, parents, faculty and staff through a variety of channels.
The title assigned to the successful candidate upon appointment will be determined based on their qualifications and experience. See the Required Qualifications section for detailed information.
Work Schedule: Monday through Friday, 8:00 a.m. to 4:00 p. m.
If a canvass letter is emailed, you must respond interested and complete an online application to be considered. Please include a complete application and contact information for three current professional references. A resume is also strongly encouraged. Additional information may be requested at a later step in the process.
Important Notes for those appointed as a Trainee:
Successful completion of the traineeship requires taking eight courses in the following competencies: Professionalism and Self-Management, Verbal and Written Communication, Interpersonal and Customer Relations, and Computer Skills and Technology. It must include instruction in each of the following topics: office organization and management; business writing; customer service; and Microsoft Word basics. More information on the traineeship can be found here.
Important Notes for those appointed under NY HELPS:
Employees will have all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Some positions may require additional credentials or a background check to verify your identity.
Benefits:
Sick Leave, Retirement Plan, Employee Assistance ProgramSalary : $42,209 - $61,076