What are the responsibilities and job description for the Motor Vehicle Representative 1, G-9 (Hourly) (NY HELPS) - Queens South Road Testing Unit position at State of New York - Motor Vehicles, Department of?
- Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.
- Responsible to effectively use a computer with multiple applications running simultaneously.
- Responsibilities could include operation telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc.
- Responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.
- Expected to wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.
Graduated from high school or have earned a high school equivalency diploma AND you must have either:
1: one year of experience in a position where your primary responsibility was providing customer service* to the general public** either in an environment with substantial face-to-face interaction or in a call center environment
OR
2: 30 college semester credit hours
- Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.
**Civil Service defines the general public as a broad range of people NOT limited to a specific group of the public.
Additional Comments Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed workweek and Telecommuting.
There are many benefits to working for the DMV! Including:
o Paid Leave
o Paid Holidays
o Pension
o Health Insurance
o Dental & Vision Coverage
o Flex Spending
o Voluntary 457B Retirement Saving Program
o Health Care Spending Account
o Tuition Assistance Programs
o Public Service Loan Forgiveness Program
o Transportation Savings Program
o Employee Assistance Programs
For additional information about the benefits of being a state employee, visit the Office of Employee Relations website athttps://oer.ny.gov/employee-benefit-programs.
The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov.
DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.
Some positions may require additional credentials or a background check to verify your identity.
Salary : $26