Deputy Superintendent for Consumer Assistance Unit (CAU), NS

Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

Under the direction of the agency’s Executive Deputy Superintendent for Consumer Protection Financial Enforcement Division, the Deputy Superintendent for Consumer Assistance Unit (CAU) will provide expertise and leadership in support of the Department’s mission to protect consumers. Duties will include, but are not limited to:

• Briefs and advises the Superintendent and Executive Deputy Superintendent for Consumer Protection Financial Enforcement Division on a wide range of issues affecting New York consumers;
• Directs the daily operations of the Consumer Assistance Unit which includes the oversight and management of staff who work on complaints against regulated insurance and non-mortgage banking entities;
• Responsible for oversight and management of the external appeal program to ensure compliance with statutory and regulatory requirements;
• Responsible for oversight and management of the Independent Dispute Resolution (IDR) process;
• Exercises technical and administrative authority over the Consumer Assistance Unit in regulatory, administrative and personnel matters;
• Develops staffing strategy for the Consumer Assistance Unit;
• Interacts with Chamber, Legislative and Executive staff on sensitive consumer issues;
• Represents CAU in meetings with other agencies, industry representatives, the Legislature, Governor’s Office and the public;
• Works closely with staff in other Divisions of DFS as appropriate on matters relating to regulated entities;
• Meets with regulated institutions to discuss complaint findings and directs resolution of violations;
• Works with other DFS Divisions to implement legislative and regulatory updates;
• Ensures CAU staff are provided with appropriate training and resources on new legislation;
• Works closely with staff in other Divisions of DFS, including the Office of General Counsel, Insurance Division and Legislative Affairs on insurance related issues;
• Oversee and coordinate consumer outreach and disaster assistance efforts;
• Develops and maintains collaborative relationships with other Divisions within DFS;
• Consult with Enforcement attorneys on disciplinary action for violations discovered through complaint process; and
• Other duties as assigned.
  

Minimum Qualifications Preferred Qualifications

• Fourteen (14) years of relevant experience, five of which must have been at a managerial level. Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute for five years of specialized experience; J.D. may substitute for six years of specialized experience; Ph.D. may substitute for seven years of specialized experience.
• Excellent communication and interpersonal skills.
• Ability to write clearly on complex issues.
• Knowledge of Banking, Financial Services and/or Insurance Law is preferred.