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Program Aide (NY HELPS), Box OP-2054/16661

State of New York - Education Department, State
Albany, NY Full Time
POSTED ON 10/18/2026
AVAILABLE BEFORE 2/14/2027
Duties Description The New York State Education Department’s (NYSED) Office of Professions (OP) is seeking candidates for a Program Aide position in the Office of Professional Discipline-Investigations. Duties of this position include, but are not limited to, the following:

  • Prepare and draft reports on a wide variety of functions necessary to the Office of Professional Discipline;
  • Review correspondence and draft initial responses utilizing information gained through research of applicable laws, rules and regulations, and OP policies, making recommendations for changes in policies and procedures based on issues raised;
  • Gather statistical data and make preliminary recommendations;
  • Serve as the Division of Criminal Justice Services (DCJS) and Department of Motor Vehicle (DMV) liaison to work with local, county, State and federal law enforcement agencies to provide OPD staff with criminal history records and motor vehicle records;
  • Assist in the development of administrative guidelines, forms, and procedures;
  • Assist the Director of Investigations and Deputy Directors with special projects, as needed, related to personnel, budget, and finance related topics, as well as compiling and verifying financial data, and assisting with expenditures and purchasing related activities;
  • Conduct Board Member background checks under the direction of the Director of Investigations as requested by Board Offices;
  • Process Professional Assistance Program (PAP) License surrenders, including monitoring and evaluating documentation for deficiencies, compiling appropriate background information, and making appropriate recommendations for further determinations; and
  • Provide supervision of clerical support staff.
Minimum Qualifications NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:
To be considered for appointment through NY HELPS candidates must meet the open-competitive minimum qualifications for this position. The qualifications are:
  • Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

COMPETITIVE MINIMUM QUALIFICATIONS:

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Program Aide.

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title SALARY GRADE 11 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law.

For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm

55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and the following minimum qualifications:
  • Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent, competitive or non-competitive appointment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.

Verification of experience will be required at the time of interview for all candidates.

This position allows for the opportunity to telecommute up to 30% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office.

Current starting salaries:

  • $55,817 (SG-13)

This position leads to a maximum salary of $67,990 based on annual performance advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Interested in a job with New York State, but don’t know where to start?

Visit these links for information on working for New York State:
  • https://www.cs.ny.gov/jobseeker/
  • https://www.cs.ny.gov/pio/publications/gettingajob.pdf

Generous benefits of working for New York State, including, but not limited to, the following:

Holiday & Paid Time Off
  • Thirteen (13) paid holidays annually.
  • Thirteen (13) days of paid vacation leave in year one, increasing to 20 days with additional years of service.
  • Five (5) days of paid personal leave annually.
  • Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
  • Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits
  • Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
  • Family dental and vision benefits at no additional cost.

Additional Benefits
  • Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
  • NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
  • Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
  • Public Service Loan Forgiveness (PSLF).
  • Eligibility for various life insurance options.

Some positions may require additional credentials or a background check to verify your identity.

Benefits:

Vacation & Paid Time Off, Retirement Plan

Salary : $55,817 - $67,990

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