What are the responsibilities and job description for the Veteran Service Officer (NMDVS #15702) position at State of New Mexico?
Posting Details
Interviews to be conducted within two weeks after job posting has closed.
Why does the job exist?
This position ensures a full array of customer service in assisting veterans and their eligible dependents with filing for VA and state veteran benefits earned through their service to country. The Veteran Service Officer (VSO) will perform duties as outlined by the service delivery system of the NM Department of Veteran Services. This position must maintain a National Association of County Veteran Service Officers (NACVSO) certification and must pass a background check conducted by the Veterans Administration. This position will maintain current knowledge of and accreditation in accordance with the Title 38 CFR 14.629 and eligibility of benefits under New Mexico Laws of 1978 as amended. The VSO determines eligibility for state and federal benefits in accordance with the Department of Veterans Affairs and the Veterans Administration, Title 38 Laws Appeals process.
How does it get done?
The Veteran Service Officer will process complex state and federal benefit claims for veterans and eligible dependents in accordance with state and federal regulations, rules policies/procedures.
Ideal Candidate
The Veteran Service Officer will process complex state and federal benefit claims for veterans and eligible dependents in accordance with state and federal regulations, rules policies/procedures.
Minimum Qualification
High School diploma or equivalent and three (3) years of experience in eligibility interviewing, case management, human resources, medical reporting/coding/billing, or legal office experience. Three (3) years of active-duty service in the Armed Forces with an honorable character of service will substitute for the required experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required experience. Must be certified as a Veteran Service Officer by the NACVSO in accordance with the Code of Federal Regulations Title 38 CFR § 14.629 and obtain and maintain a VA Personal Identification Verification card within one (1) year of hire.
Employment Requirements
This position requires certification and training through the Veterans Administration for the National Association of County Veteran Service Officers. Applicant must be able to pass a background check conducted by the Veterans Administration and must be able to gain access to military installations.
Working Conditions
Office setting, exposure to visual/video display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. This position does require travel in and around the Las Vegas area and surrounding communities.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Arturo Marlow, Lead VSO. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Interviews to be conducted within two weeks after job posting has closed.
Why does the job exist?
This position ensures a full array of customer service in assisting veterans and their eligible dependents with filing for VA and state veteran benefits earned through their service to country. The Veteran Service Officer (VSO) will perform duties as outlined by the service delivery system of the NM Department of Veteran Services. This position must maintain a National Association of County Veteran Service Officers (NACVSO) certification and must pass a background check conducted by the Veterans Administration. This position will maintain current knowledge of and accreditation in accordance with the Title 38 CFR 14.629 and eligibility of benefits under New Mexico Laws of 1978 as amended. The VSO determines eligibility for state and federal benefits in accordance with the Department of Veterans Affairs and the Veterans Administration, Title 38 Laws Appeals process.
How does it get done?
- Understands, interprets and applies complex laws and regulations on the rights and benefits to which veterans and their dependents are legally entitled.
- Provides direct client assistance regarding interpretation or more complex eligibility criteria, applications, and supporting documents for state and federal benefits.
- Obtains power of attorney from veterans clients and acts in accordance with the Code of Federal Regulations Title 38 CFR Section 14.630-14.632.
- Speaks, writes and interviews effectively in a variety of locations and circumstances.
- Listens attentively and asks pertinent questions to provide information and assistance to veterans and/or their dependents in obtaining benefits through federal, state and local avenues.
- Analyzes and evaluates problems of individual veterans and their families and recommends effective solutions or alternatives.
- Speaks effectively before groups at meetings in the office with veterans' service organizations and other interested groups and conducts briefings and/or presentations on benefits, employment, and training opportunities for veterans.
- Prepares clear and concise correspondence and maintains records in veteran specific databases.
- Establishes and maintains effective working relationships with those contacted throughout the course of work.
- Gathers, records, and evaluates information necessary for initial and continuing eligibility entitlements for a variety of veterans and/or dependent benefits.
- Effectively manages a veteran caseload of at least two hundred (200) cases that may take years to resolve.
- Follows up on pending claims and advises clients of status and articulates complex decisions and benefits to all veterans and their families.
The Veteran Service Officer will process complex state and federal benefit claims for veterans and eligible dependents in accordance with state and federal regulations, rules policies/procedures.
Ideal Candidate
The Veteran Service Officer will process complex state and federal benefit claims for veterans and eligible dependents in accordance with state and federal regulations, rules policies/procedures.
Minimum Qualification
High School diploma or equivalent and three (3) years of experience in eligibility interviewing, case management, human resources, medical reporting/coding/billing, or legal office experience. Three (3) years of active-duty service in the Armed Forces with an honorable character of service will substitute for the required experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required experience. Must be certified as a Veteran Service Officer by the NACVSO in accordance with the Code of Federal Regulations Title 38 CFR § 14.629 and obtain and maintain a VA Personal Identification Verification card within one (1) year of hire.
Employment Requirements
This position requires certification and training through the Veterans Administration for the National Association of County Veteran Service Officers. Applicant must be able to pass a background check conducted by the Veterans Administration and must be able to gain access to military installations.
Working Conditions
Office setting, exposure to visual/video display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. This position does require travel in and around the Las Vegas area and surrounding communities.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Arturo Marlow, Lead VSO. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
