What are the responsibilities and job description for the Adult Protective Service Case Work Manager (ALTSD # 8387) position at State of New Mexico?
Posting Details
The New Mexico Aging and Long-Term Services Department (ALTSD) is dedicated to protecting the independence, dignity, and well-being of older adults, individuals with disabilities, and caregivers across the state. Within the department, the Adult Protective Services (APS) Division is legally mandated to provide a comprehensive system of protective interventions for adults aged 18 and older who are unable to protect themselves from abuse, neglect, or exploitation. Operating through a vital statewide network of regional boundaries and field offices, APS staff conduct thorough, field-based investigations, perform risk assessments, and deliver crucial short-term crisis stabilization services. The division collaborates heavily with law enforcement, healthcare providers, behavioral health systems, and local community agencies to address immediate safety needs while fiercely promoting the personal choice, self-determination, and safety of New Mexico's most vulnerable citizens.
Interviews are expected to be conducted within two weeks of closing date.
ALTSD is an equal opportunity employer. If an applicant selected for an interview needs reasonable accommodation to participate in the interview process, please inform the agency contact listed in the job posting.
Why does the job exist?
The Adult Protective Services (APS) Regional Manager is the strategic leader and operational backbone of our regional field operations. This position exists to build, guide, and empower a dedicated team of supervisors and case workers who protect New Mexico's most vulnerable adults from abuse, neglect, and exploitation. As a Regional Manager, you don't just oversee compliance; you shape the culture of advocacy, accountability, and clinical excellence in the field. You are responsible for the programmatic integrity of high-stakes investigations, ensuring your region executes sound crisis interventions and wraps critical services around individuals in need. By managing critical resources, navigating complex systemic barriers, and fostering vital partnerships with law enforcement, medical systems, and community leaders, you ensure your team has the support and direction they need to make definitive, life-changing impacts every single day.
How does it get done?
The Regional Manager drives the mission forward by providing high-level administrative leadership across regional field operations while contributing to broader statewide initiatives. This role focuses heavily on empowering county-based supervisors and fostering a cohesive, accountable team culture dedicated to adult protective best practices that carefully balance immediate client safety with a fierce respect for personal autonomy and self-determination. By leveraging Quality Assurance reviews and collaborative audits, the Regional Manager champions continuous program improvement, resolves complex constituent concerns, and serves as a vital bridge between local front-line staff and Division leadership. Ultimately, results are achieved through deep systemic teamwork. The manager collaborates closely with law enforcement, medical systems, and community networks to leverage resources and enhance the overall reach of the program across New Mexico.
Who are the customers?
The Regional Manager oversees services delivered directly to New Mexico's most vulnerable adults, ages 18 and older, who are experiencing or at risk of abuse, neglect, or exploitation. However, the true impact of this work extends much further. By intervening effectively, the role brings critical support, clarity, and relief to families and caregivers navigating high-stakes crises. Furthermore, the position serves New Mexico taxpayers by ensuring public resources are managed with strict accountability, efficiency, and integrity. Ultimately, this work is done for the entire community.
Ideal Candidate
The Regional Manager oversees services delivered directly to New Mexico's most vulnerable adults, ages 18 and older, who are experiencing or at risk of abuse, neglect, or exploitation. However, the true impact of this work extends much further. By intervening effectively, the role brings critical support, clarity, and relief to families and caregivers navigating high-stakes crises. Furthermore, the position serves New Mexico taxpayers by ensuring public resources are managed with strict accountability, efficiency, and integrity. Ultimately, this work is done for the entire community.
Minimum Qualification
Master's Degree in Social Work, Psychology, Guidance and Counseling, Sociology, Criminal Justice, Criminology, and/or Family Studies/Services and six (6) years of any combination of experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care. Or, Licensure as a Baccalaureate Social Worker (LBSW), Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Mental Health Counselor (LPCC), Licensed Professional Counselor (LPC) or a Licensed Psychologist by the appropriate New Mexico Licensing Board and six (6) years¿ experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must possess and maintain a current Defensive Driving Course certificate from the State of New Mexico or must pass and receive a Defensive Driving Course certificate as a condition of continued employment.
Business reference check and Driver's License verification are required, and employment is conditional pending results.
Pre-employment state and federal criminal background investigation is required and is conditional pending results.
Working Conditions
Office setting with extensive use of personal computer, telephone, fax, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds. Occasional travel to regional offices.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Daniel Lucero (505) 946-7161 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
The New Mexico Aging and Long-Term Services Department (ALTSD) is dedicated to protecting the independence, dignity, and well-being of older adults, individuals with disabilities, and caregivers across the state. Within the department, the Adult Protective Services (APS) Division is legally mandated to provide a comprehensive system of protective interventions for adults aged 18 and older who are unable to protect themselves from abuse, neglect, or exploitation. Operating through a vital statewide network of regional boundaries and field offices, APS staff conduct thorough, field-based investigations, perform risk assessments, and deliver crucial short-term crisis stabilization services. The division collaborates heavily with law enforcement, healthcare providers, behavioral health systems, and local community agencies to address immediate safety needs while fiercely promoting the personal choice, self-determination, and safety of New Mexico's most vulnerable citizens.
Interviews are expected to be conducted within two weeks of closing date.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
ALTSD is an equal opportunity employer. If an applicant selected for an interview needs reasonable accommodation to participate in the interview process, please inform the agency contact listed in the job posting.
Why does the job exist?
The Adult Protective Services (APS) Regional Manager is the strategic leader and operational backbone of our regional field operations. This position exists to build, guide, and empower a dedicated team of supervisors and case workers who protect New Mexico's most vulnerable adults from abuse, neglect, and exploitation. As a Regional Manager, you don't just oversee compliance; you shape the culture of advocacy, accountability, and clinical excellence in the field. You are responsible for the programmatic integrity of high-stakes investigations, ensuring your region executes sound crisis interventions and wraps critical services around individuals in need. By managing critical resources, navigating complex systemic barriers, and fostering vital partnerships with law enforcement, medical systems, and community leaders, you ensure your team has the support and direction they need to make definitive, life-changing impacts every single day.
How does it get done?
The Regional Manager drives the mission forward by providing high-level administrative leadership across regional field operations while contributing to broader statewide initiatives. This role focuses heavily on empowering county-based supervisors and fostering a cohesive, accountable team culture dedicated to adult protective best practices that carefully balance immediate client safety with a fierce respect for personal autonomy and self-determination. By leveraging Quality Assurance reviews and collaborative audits, the Regional Manager champions continuous program improvement, resolves complex constituent concerns, and serves as a vital bridge between local front-line staff and Division leadership. Ultimately, results are achieved through deep systemic teamwork. The manager collaborates closely with law enforcement, medical systems, and community networks to leverage resources and enhance the overall reach of the program across New Mexico.
Who are the customers?
The Regional Manager oversees services delivered directly to New Mexico's most vulnerable adults, ages 18 and older, who are experiencing or at risk of abuse, neglect, or exploitation. However, the true impact of this work extends much further. By intervening effectively, the role brings critical support, clarity, and relief to families and caregivers navigating high-stakes crises. Furthermore, the position serves New Mexico taxpayers by ensuring public resources are managed with strict accountability, efficiency, and integrity. Ultimately, this work is done for the entire community.
Ideal Candidate
The Regional Manager oversees services delivered directly to New Mexico's most vulnerable adults, ages 18 and older, who are experiencing or at risk of abuse, neglect, or exploitation. However, the true impact of this work extends much further. By intervening effectively, the role brings critical support, clarity, and relief to families and caregivers navigating high-stakes crises. Furthermore, the position serves New Mexico taxpayers by ensuring public resources are managed with strict accountability, efficiency, and integrity. Ultimately, this work is done for the entire community.
Minimum Qualification
Master's Degree in Social Work, Psychology, Guidance and Counseling, Sociology, Criminal Justice, Criminology, and/or Family Studies/Services and six (6) years of any combination of experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care. Or, Licensure as a Baccalaureate Social Worker (LBSW), Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Mental Health Counselor (LPCC), Licensed Professional Counselor (LPC) or a Licensed Psychologist by the appropriate New Mexico Licensing Board and six (6) years¿ experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must possess and maintain a current Defensive Driving Course certificate from the State of New Mexico or must pass and receive a Defensive Driving Course certificate as a condition of continued employment.
Business reference check and Driver's License verification are required, and employment is conditional pending results.
Pre-employment state and federal criminal background investigation is required and is conditional pending results.
Working Conditions
Office setting with extensive use of personal computer, telephone, fax, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds. Occasional travel to regional offices.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Daniel Lucero (505) 946-7161 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.