WORKFORCE SERVICES REPRESENTATIVE 1 - DISABLED VETERANS OUTREACH PROGRAM -UNDERFILL

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

This position is for a Disabled Veterans' Outreach Program (DVOP) specialist in the Department of Employment, Training and Rehabilitation, serving the Las Vegas and North Las Vegas area. This Workforce Services Representative (WSR) 1, underfill for WSR 3, will provide individualized career services to eligible veterans and other eligible persons with a Qualifying Employment Barrier. The incumbent will conduct comprehensive assessments, develop Individual Employment Plans, manage an active caseload, and connect participants with employment, training, and supportive services available through federal, state, and local programs. In addition to DVOP duties, this position will provide general employment services to all veterans and eligible persons as part of the Veterans Career Employment Team. This position involves both office and community-based outreach, so a valid driver's license is required. Veterans with a service-connected disability are strongly encouraged to apply and will receive first preference in hiring in accordance with federal Jobs for Veterans State Grant program requirements. Veterans are also strongly encouraged to apply and will receive preference in accordance with state and federal policy.

Essential Qualifications

Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.

Job Duties

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.

Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.

Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.

Perform related duties as assigned.

Under close supervision, incumbents receive classroom and on-the-job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Knowledge, Skills, and Abilities

Knowledge of: English grammar, spelling, punctuation, vocabulary and composition; customer service techniques; modern office practices, procedures and equipment; telephone techniques and etiquette; record- keeping and filing methods.

Skill in: operating a personal computer to enter, retrieve and process data.

Ability to: read, comprehend and apply written policies and procedures to specific situations; perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers; compose basic business communications and document interviews; interview customers to gather accurate factual information; interact effectively with customers of diverse backgrounds; compare information and identify similarities, differences and inconsistencies; accurately copy, post or transcribe information from one source to another; explain program services, policies and requirements; establish and maintain cooperative working relationships with co-workers and the public; understand and follow verbal and written directions.

Recruiter contact: Paula Miles pgmiles@detr.nv.gov

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.