NAVIGATOR PROGRAM COORDINATOR - UNCLASSIFIED

Join the Nevada Health Authority’s Silver State Health Insurance Exchange (Exchange) and play a pivotal role in expanding access to affordable health insurance coverage for individuals and families across Nevada. As the Navigator Program Coordinator, you will lead the administration of the State’s Navigator Grant Program, a high-impact initiative that connects Nevada residents with enrollment assistance. The successful candidate will collaborate with leadership, community organizations, and cross-functional teams to ensure program effectiveness, accountability, and compliance with federal and state requirements. The ideal candidate is a strategic and results-oriented professional with experience in a health insurance related field, client relationship management, customer service, contract monitoring activities, communications, training development and delivery or another related field. This role offers an opportunity to make a meaningful public service impact by supporting a network of community-based organizations that help Nevadans access critical health insurance resources. The Exchange oversees the operation of Nevada’s Health Insurance Marketplace, known as Nevada Health Link. This online marketplace allows users to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. Nevada Health Link provides pathways to coverage through a consumer-centric online application platform, a Customer Assistance Call Center, localized outreach and education strategies and a network of in-person assisters embedded in communities across the state that help Nevadans enroll in the coverage that best meets their families’ needs. 

The Navigator Program is a statewide consumer assistance program that provides one-on-one, in-person support and assistance to consumers interested in completing an application and/or enrolling in health care coverage through Nevada Health Link. Navigators are trained and certified by the Division of Insurance and the Exchange's Navigator Program staff to:

• Assist consumers in completing a Nevada Health Link application;
• Understand the programs and financial assistance they qualify to receive; and
• Facilitate their health insurance plan selection and enrollment in coverage.

The Navigator Program Coordinator has extensive knowledge related to the programs, benefits, and operational rules, policies, and procedures of Exchange programs. This position will also have advanced knowledge and expertise related to Nevada Health Link. The position oversees Navigator and Certified Application Counselor (CAC) program requirements while developing and implementing processes and procedures. 
 
The chosen incumbent must successfully obtain Exchange Enrollment Facilitator certification by passing an examination and associated Nevada Division of Insurance requirements.

Grant Management
Under the general direction of the Senior Policy Analyst and in coordination with fiscal staff, develops and implements the Navigator grant funding processes and procedures. This position is also responsible for Subgrant and contract monitoring activities in compliance with federal, state and NVHA policies, regulations and budgetary limits; compile and use data to develop narrative and financial reports for presentation to various stakeholders, make recommendations regarding sub-awardee and contractor progress towards program goals.

Training/Certification
As a subject matter expert, this position will develop training material, updates, and procedures related to the delivery of enrollment-related services, user access, and use of Nevada Health Link. This position will develop core training and tools for entry-level navigators as well as advanced training and tools for more experienced Navigators with a higher level of skill and expertise. This position will also deliver core and advanced training to Navigators.

User/System Support

• Provide technical/application support to assisters and Navigator Organizations
• Facilitate ongoing communication with navigators regarding new and emerging policy and system issues
• Serve as the point of contact to respond to questions and resolve issues submitted through the Navigator mailbox, including troubleshooting account issues, answering policy or procedure questions, reporting system issues, etc.

Other Responsibilities

• Identify and develop working relationships with internal and external stakeholders.
• Ensures the appropriate dissemination and communication of all pertinent regulations, policies, and guidelines.
• Support on-boarding of new Nevada Health Link Users.
• Interfaces with other support functions within Exchange, such as operations, communications and outreach, broker support and quality assurance teams, eligibility and enrollment, and IT Systems teams.
• May train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.
• Other duties as assigned.

Qualified applicants have the following experience or skills:

Recruiter Contact Information: Jenn Trachet - jtrachet@admin.nv.gov

Salary : $72,495 - $85,816