ServiceNow Administration Technician #0ITN016

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
  
  

Why You’ll Love This Position

The State of Missouri is seeking an experienced ServiceNow Administration Technician to join our ITSD team. In this role, you will focus on managing, optimizing, and enhancing our ServiceNow Configuration Management Database (CMDB) and IT Operations Management (ITOM) processes. You will play a key part in ensuring accurate configuration data, supporting IT service reliability, and driving operational efficiency.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
• The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.
  
  

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Enterprise IT Operations (EIT).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

• Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and alignment with industry best practices (ITIL, CSDM).
• Configure and optimize ServiceNow Discovery and Service Mapping for comprehensive visibility of IT assets, services, and dependencies.
• Develop and manage data integrations between ServiceNow and external IT systems, including automation and custom scripting (JavaScript, Python, REST/SOAP APIs).
• Monitor and improve CMDB health, conduct regular audits, and resolve data discrepancies.
• Collaborate with other departments and operational teams to support Change, Incident, Problem, and other ITIL processes.
• Maintain and configure MID Servers, and manage cloud integrations (AWS, Azure, Google Cloud).
• Create and maintain documentation for CMDB processes, integrations, and governance.
• Produce management reports, KPIs, and dashboards to track asset performance and service dependencies.
  
  

Knowledge

• In-depth understanding of ServiceNow CMDB, ITOM, Discovery, and Service Mapping modules.
• Familiarity with the Common Service Data Model (CSDM) and ITIL frameworks.
• Knowledge of IT infrastructure, network topology, and cloud environments.
• Familiarity or proficiency with Bash/PowerShell.
  
  

Skills

• Advanced ServiceNow administration and configuration skills.
• Proficiency in scripting languages (JavaScript, Python) and web services (REST, SOAP).
• Experience with integrating ServiceNow with third-party systems and tools.
• Strong data analysis, troubleshooting, and problem-solving skills.
  
  

Abilities

• Ability to manage and optimize complex ITOM and CMDB environments.
• Ability to communicate technical concepts clearly to technical and non-technical stakeholders.
• Ability to work collaboratively across teams and manage multiple priorities.
• Ability to produce clear documentation and actionable reports.
  
  

Preferred Qualifications

• ServiceNow System Administration and ITOM certifications or equivalent experience.
• Experience in Performance Analytics and reporting tools.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2-5 years of relevant work experience.
  
  

If you are passionate about ServiceNow and ready to drive excellence in IT operations, we encourage you to apply!

• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.
  
  

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is Systems Administration Specialist ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions please contact: ITSDRecruiting@oa.mo.gov