Senior Business Analyst

Job Location: This position will be located in Cole County based at 1730 E. Elm St., Jefferson City, MO.

We are seeking a seasoned Senior Business Analyst to lead the functional design and implementation of new technologies in the division. You will act as the primary liaison between the policy and program units and the technical implementation team. The ideal candidate has a proven track record of navigating complex organizational workflows, identifying bottlenecks, and translating them into a streamlined, automated digital solution.

• Process Engineering: Conduct deep-dive discovery sessions to map current "As-Is" case lifecycles and design optimized "To-Be" workflows that leverage automation and business logic.
• Requirement Management: Elicit, analyze, and document comprehensive business requirements, user stories, and functional specifications tailored to case tracking, document management, and reporting.
• Stakeholder Orchestration: Manage expectations across diverse departments (Child Welfare, Legal, and IT) to ensure the solution meets cross-functional needs.
• Configuration Oversight: Work closely with technical teams to ensure the solution is configured to support complex permission structures and audit trails.
• Data Migration & Integration: Define requirements for migrating legacy data and integrating the new system with existing internal databases and third-party tools.
• UAT Leadership: Lead the User Acceptance Testing (UAT) phase, including script creation, defect management, and final sign-off coordination.
• Change Management: Develop training materials and documentation to ensure high user adoption and a smooth transition during go-live.
• Other duties as assigned.
  
  

Bachelor’s degree and 6-10 years of relevant experience. (Substitutions may be allowed.)

Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.

Preferred Qualification

• 7 years of experience as a Business Analyst, with at least 3 years specifically focused on Requirements Gathering or BPM (Business Process Management).
• Technical Literacy: Proficiency in requirements analysis and experience with Agile project management tools (Jira/Confluence).
• Methodology: Expert-level knowledge of SDLC and Agile/Scrum methodologies.
• Documentation: Exceptional ability to create visual process flows (Visio, Project, or Miro).
  
  

Preferred Skills

• Experience in highly regulated industries (e.g., Healthcare, Insurance, or Government).
• Certification in Business Analysis (CBAP, CCBA) or Agile (CSPO).
• Familiarity with low-code/no-code platform architectures.
• Understanding of child welfare, case lifecycles (Intake, Investigations, Case Management, Permanency).
  
  

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

CD-HR@dss.mo.gov