Program Support Specialist - Educator Certification

Please note: The salary range listed in this job description is a base salary. Applicants eligible for years-of-service adjustments or shift differentials may exceed salary range listed above.

Job Location: This position will be located at 205 Jefferson St., Jefferson City, MO 65101.

Why You’ll Love This Position

Educator Certification issues educator certificates to all educators who work in the state’s school systems, as well as assisting with the review of certificate-holders who are charged with misconduct.

• Works as a certification call center representative responsible for answering calls and assisting with inquiries.
• Evaluates transcripts and enters required data into Educator Certification system database.
• Assesses and assigns all certification applications to appropriate staff for processing.
• Serves as assistant manager of the certification call center.
• Assists with the processing of application payments, refunds, and transactional reports with certification vendor.
• Opens and processes incoming educator certification mail.
• Scans and files all documentation received from educators.
• Answers and directs certification telephone calls and correspondence to appropriate staff.
• Collects, verifies, and enters data for issuance of educator certificates.
• Answers e-mail inquiries from educators, school administrators, university/college staff and others regarding certification requirements, content area specifications, rules, and regulations.
• Assists in greeting office visitors, ascertains purpose of visits, furnishes general information, gathers and relays information.
• Answers e-mail inquiries from educators, school administrators, universities/colleges, and others regarding certification requirements.
• Provides assistance to school districts, universities/colleges, and individuals on status of educators’ certificates.
• Independently prioritizes work, and initiates corrections and/or requests for additional information.
• Assumes other duties as assigned.
• Demonstrate regular, reliable, and engaged attendance.
  
  

Minimum Qualifications:

• Graduated from high school or High School Equivalency.
• One or more years’ experience in clerical or secretarial work.
  
  

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position, please contact: hr@dese.mo.gov

Equal Opportunity and Affirmative Action Employer: Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at (573) 751-9619, through Missouri Relay System at (800) 735-2966, or via email at hr@dese.mo.gov.

Notice of Non-Discrimination: The Department of Elementary and Secondary Education does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, veteran status, mental or physical disability, or any other basis prohibited by statute in its programs and activities. Inquiries related to department programs and to the location of services, activities, and facilities that are accessible by persons with disabilities may be directed to the Jefferson State Office Building, Director of Civil Rights Compliance and MOA Coordinator (Title VI/Title VII/Title IX/504/ADA/ADAAA/Age Act/GINA/USDA Title VI), 7th Floor, 205 Jefferson Street, P.O. Box 480, Jefferson City, MO 65102-0480; telephone number 573-522-1775 or TTY 800-735-2966; fax number 573-522-4883; email civilrights@dese.mo.gov.

To Our Applicants with Disabilities: For assistance with any phase of the Department process, please notify the Director of Human Resources at (573) 751-9619. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service (800) 735-2966.

Notice to Applicants: The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources.

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.