Lead Administrative Support Assistant - Kansas City

Lead Administrative Support Assistant - Kansas City Regional Office

Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday.

Flexible Schedules/No On-call

Job Location:

This position is domiciled at the Kansas City Regional Office (KCRO), 821 East Admiral Blvd, Kansas City, MO, 64106.

Why You’ll Love This Position

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Role Description

KCRO is recruiting a qualified positive professional to fill a leadership position on our Administrative Support Team, working primarily with the Director’s Office. This position may handle sensitive information pertaining to abuse and neglect investigations. It is crucial that the person in this role have the ability to maintain confidentiality with regard to internal and external matters occurring during the course of daily work. Additionally, we are seeking someone with excellent written and verbal communication skills who will be able to establish and maintain effective working relationships with the individuals we serve, their families and caregivers, contracted service providers, KCRO co-workers and the public. This role involves a variety of tasks which require:

• Independent decision making in accordance with policies and procedures
• Initiative to learn complex operations quickly and perform them accurately
• Flexibility in a fast-paced deadline driven environment with shifting priorities
• Proficiency with office practices, computer systems, software, and standard office equipment
  
  

Primary Responsibilities

• Plan, assign, direct, and coordinate activities of the Director in consultation with the Director and Executive Team.
• Provide complex administrative assistance for the Director and Executive Team.
• Ensure the accurate and timely preparation, review, and processing of a variety of abuse and/or neglect investigations, concerns, and/or related documents.
• Initiate and process all investigations from preliminary determinations to final determinations:
• Schedule all due process meetings
• Work closely with Legal Counsel and Attorney Generals’ office
• Schedule and prepare all documents for Administrative hearings
• Maintain all Abuse/Neglect files and prepare final determinations for Investigations Unit
• Work closely with all DMH Investigators, Central Office, Legal Counsel and OA Personnel
• Compose/draft correspondence involving appeals, utilization review, eligibility appeals and/or any agency rules, regulations, and programs as instructed by the Director.
• Research and recommend corrective action to resolve customer complaints.
• Research assigned issues, compile pertinent information, and prepare ad hoc reports, spreadsheets, and/or databases.
• Co-Supervise the KCRO Administrative Support Team, comprised of two units that collaborate to ensure timely completion of correspondence, data processing, and record keeping, as well as providing professional and welcoming initial contact over the phone or in person to those who visit our facility.
  

Typical Qualifications

A high school diploma or proof of high school equivalency AND 3-5 years of relevant experience, to include a minimum of 1 year of supervisory and/or leadership experience.

Preferred Qualifications

• Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy, or similar programs is preferred.
  
  

Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

To Apply

Upload a cover letter, resume, and three professional letters of recommendation.

Complete information must be provided for your request to be considered. Documentation supporting your eligibility may be required at any time during the application and hiring process.

If you have any questions about this position, please email/call Human Resources at: 816-889-3464, Teddi.Castillo@dmh.mo.gov.