Customer Service Representative - Private Investigator and Private Fire Investigator

Job Summary - Why you’ll love this position

Customer Service Representative

Division of Professional Registration

Board of Private Investigator and Private Fire Investigator Examiners

Posting Closes 10/28/2026

Base Salary $39,227 (The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)

Job Location: Division of Professional Registration, Board of Private Investigators and Private Fire Investigator Examiners, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.

Why you’ll love this position:

The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

You will be responsible for processing documents and recording monies received for professions licensed by the division; process incoming mail received by the office. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines. Candidate must be able to maintain effective working relationships.

Responsibilities - What you’ll do

• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.

• Correspond with applicants regarding errors and solutions.

• Enter information from the application into the licensure system.

• Prepare applications and supporting documentation for board review.

• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.

• Review national licensing database to check for complaints and disciplinary actions.

• Maintain a filing system and prepare records for digital imaging.

• Create and revise forms

• Assemble annual profession Newsletters

• Monitor and order supplies

• Monitor profession webpages

• Assist Executive Director with special projects

Qualifications - All you need for success

What we are looking for:

Minimum Qualifications

• Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• One or more years of experience as an Associate Customer Service Representative
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

Job Details - More reasons to love this position

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

Pam Groose at pam.groose@pr.mo.gov

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.