What are the responsibilities and job description for the Associate Customer Service Representative - 5022071 position at State of Missouri?
Associate Customer Service Representative – Business Tax Sales/Use Refunds
Department of Revenue
Annual Salary: $34,999.68
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time.
How This Position Supports The Department’s Vision
If you want to serve your public by assisting Missourians with exemptions from tax, this position is the one for you. The Business Tax Exemptions team processes registration applications for nonprofit organizations and assists customers with inquires related to sales and use taxability. In the Exemptions section, you will do thorough research and gain an understanding of Missouri’s sales tax statutes and regulations in order to assist customers with all their tax-exempt needs.
Duties Performed To Support The Department’s Vision
This description may not include all the duties, knowledge, skills, or abilities associated with this title.
Core Competencies Needed
Analytical & Strategic Thinking Computer LiteracyReliability
Customer Service SkillsAttention to DetailProblem-solving
Self-motivated Clear CommunicationOrganization & Time Management
Qualifications
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Please Direct Any Questions About This Position To
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
Department of Revenue
Annual Salary: $34,999.68
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time.
How This Position Supports The Department’s Vision
If you want to serve your public by assisting Missourians with exemptions from tax, this position is the one for you. The Business Tax Exemptions team processes registration applications for nonprofit organizations and assists customers with inquires related to sales and use taxability. In the Exemptions section, you will do thorough research and gain an understanding of Missouri’s sales tax statutes and regulations in order to assist customers with all their tax-exempt needs.
Duties Performed To Support The Department’s Vision
This description may not include all the duties, knowledge, skills, or abilities associated with this title.
- Process registration applications for nonprofit organizations.
- Maintain nonprofit sales accounts with changes to registration information.
- Review and respond to email and telephone correspondence regarding exemption applications and taxability questions.
- Assist with special projects.
Core Competencies Needed
Analytical & Strategic Thinking Computer LiteracyReliability
Customer Service SkillsAttention to DetailProblem-solving
Self-motivated Clear CommunicationOrganization & Time Management
Qualifications
- Possess a high school diploma or proof of high school equivalency (GED).
- Six (6) or more months of experience in clerical or general office support work preferred.
- Thoroughness and accuracy in work production.
- Proficiency in data entry and Microsoft Office.
- Self-motivation and ability to meet deadlines.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Please Direct Any Questions About This Position To
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
Salary : $35,000
