Customer Service Specialist Int

Working Title: Customer Service Specialist Int

Job Class: Customer Service Specialist Int

Agency: Military Affairs

• Job ID: 96253
• Location: Camp Ripley, Little Falls, MN
• Telework Eligible: No
• Full/Part Time: Part-Time
• Regular/Temporary: Regular
• Who May Apply: Open to all qualified job seekers
• Date Posted: 08/19/2026
• Closing Date: 08/26/2026
• Hiring Agency/Seniority Unit: Military Affairs
• Division/Unit: Unaccompanied Housing
• Work Shift/Work Hours: Rotating/ 7:00am-11:00pm
• Days of Work: Varies
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly
• Bargaining Unit/Union: 206 AFSCME
• Work Area: Unaccompanied Housing
• FLSA Status: Non-exempt
• Classified Status: Classified
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Accommodate guests by registering and assigning quality lodging to authorized personnel, issue rooms, transmit and receive messages, record keeping, presenting receipts and collecting payments and providing clerical support to the manager. Inspect fire extinguishers in buildings 6-74, 6-75, and 6-76 monthly. Ability to follow simple oral and written instructions. Coordinate appropriate housing for personnel according to the Billeting SOP.

Minimum Qualifications

Knowledge of:

• Maintain 100 percent accuracy with all end-of-shift monies.
• Issue maid service quarters according to established regulation of Billeting SOP.
• Provide accurate reports as needed and/or requested.
• Maintain professional, courteous attitude at all times. Use good human relations skills to interact with others.
• Maintain awareness of a variety of customers, such as civilian agencies, military units, retired military and dependents. -- Provide housekeeping with accurate maid sheets and update as needed due status changes of guest lodging.
  
  

Ability to:

• Maintain physical health and endurance sufficiently to perform work functions.
• Perform assigned tasks with limited work direction.
• Keep accurate records.
• Adhere to health and safety standards set by employers.
• Report damage left by guests to manager.
• Understand floor plans, maps, and diagrams.
  
  

Must pass criminal background check.

Requires a valid Class D Driver's License

Preferred Qualifications

Knowledge of:

• Perform clerical tasks.
• Understand Front Desk operations.
  
  

Ability to:

• Identify, participate, and complete with accuracy all front desk duties and special projects.
• Recognize and report problems, repairs, and deficiencies to the supervisor.
• Answer and direct phone calls immediately with courtesy and respect.
• File documents as required.
  
  

Physical Requirements

Physical Requirements:

Maintain physical health and endurance sufficient to perform work functions.

• Must be able to lift a minimum of 20 pounds regularly and up to 40 pounds occasionally.
• Must be able to move forward or backward and bend/twist at the waist.
• Must be able to grasp, write, type/key, move repetitively, hear, and have visual acuity.
• Be aware of walking on various surfaces such as even and uneven surfaces, damp, wet or icy surfaces and walking up
  
  

and downstairs.

• Must be able to stand for extended periods of time.
  
  

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Vanessa Pantzke at Vanessa.l.pantzke.nfg@army.mil or 320/616-3139.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tricia Byron Barfknecht at tricia.byron.barfknecht@state.mn.us.

About Military Affairs Dept

The Department of Military Affairs supports the mission and operations of the Minnesota National Guard.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.