Records Agent - Customer Svcs Specialist Int

Job Details

Working Title: Records Agent
Job Class: Customer Service Specialist, Intermediate
Agency: Public Safety Dept

• Job ID: 97758
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing meagan.buchholz@state.mn.us by 11:59 PM 10/30/2026
• Date Posted: 10/24/2026
• Closing Date: 11/02/2026
• Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
• Division/Unit: DVS Administrative Services / DVS Customer Support/PIC 2
• Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Town Square - 445 Minnesota St, St Paul, MN 55101
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This posting may be used to fill multiple positions.

This position exists to provide Driver and Vehicle Services (DVS) customers with top-notch customer service in person, and writing. This position represents the primary in person and electronic mail contact for DVS and is the agency’s face to customers coming in-person to divisional public offices.

Records Agents answer questions and fulfill requests for driver’s license and motor vehicle transactions and information, including registration, report of sale, and titling, as well as inquiries from law enforcement agencies, deputy registrars, driver’s license agents, and DVS branch offices.

Record Agents locate customer records in the electronic DVS system and provide information in response to customer inquires or print out copies of records to clientele, performing counter operations, electronic transactions and accurate fee collection while following the guidance of State and Federal data privacy laws.

Qualifications

Minimum Qualifications

• Customer service skills sufficient to respectfully engage with customers when handling difficult or complex problems and resolving escalated complaints or disputes.
• Knowledge of document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.
• Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.
• Word processing skills sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
• Knowledge of communications sufficient to read, explain, and interpret a variety of materials. Examples include DVS and state policies, procedures, laws and rules related to driver and vehicle services.
• Knowledge of math sufficient to add, subtract, multiply and divide numbers.

Preferred Qualifications

• Excellent Attendance.
• High level of customer service with the ability to continually learn, adapt and excel with internal and external customers to interact face to face.
• Possess excellent verbal and written communication skills necessary to independently compose high-level communications relaying complex division resolutions to a wide variety of customers.
• Possess a working knowledge of Microsoft Office suite of programs (Outlook, Word, Excel) with proficient technical ability to navigate, retrieve, and utilize data from a variety of electronic resources, including electronic DVS systems (MNDRIVE/FAST), document management and web-based applications.
• Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

Physical Requirements

Additional Requirements

• Criminal history
• Reference check
• Credit check
• SEMA4 records, personnel file and employment records (current and former State employees only)

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Meagan Buchholz at meagan.buchholz@state.mn.us or 651-201-7294.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Meagan Buchholz at meagan.buchholz@state.mn.us.

About Public Safety Dept

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.