Customer Svcs Specialist Int

Job Details

Working Title: Retirement Services Support
Job Class: Customer Service Specialist, Intermediate
Agency: MN State Retirement System

• Job ID: 93441
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Regular
• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/09/2026
• Closing Date: 04/17/2026
• Hiring Agency/Seniority Unit: MN State Retirement System / State Retirement System-AFSCME
• Division/Unit: MN State Retirement System / Front Desk
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: St. Paul
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position provides administrative support to MSRS staff in a hybrid work environment, serving employees both on-site and remotely. The role functions as the primary receptionist for the MSRS St. Paul office, managing individual participant appointment requests for the St. Paul and field offices. In addition, this position is responsible for preparing outbound mail, assisting with mailing projects, and delivering administrative support to multiple Retirement Services teams and staff.

Qualifications

Minimum Qualifications

• Demonstrated customer service skills in person, by phone, and via email, providing prompt, courteous, and accurate information to participants, staff, and vendors.
• Written and verbal communication skills sufficient to interpret and convey information clearly.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using office technologies such as Zoom, telephones, scheduling software, data entry systems, and CRM or similar platforms.
• Ability to enter data quickly and accurately with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of data privacy laws and ability to maintain confidentiality.
• Ability to move mail containers up to 40 pounds.

Preferred Qualifications

• Two (2) or more years of experience in a receptionist or office support role.
• Experience using scheduling software, managing appointment calendars, and handling mail services (e.g., FedEx, USPS, UPS).

Additional Requirements

It is the policy of the Minnesota State Retirement System that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past State employees only)
• Criminal History Check
• Employment Reference Check
• Social Security and Address Verification
• Education Verification
• Driver's License Check

The Minnesota State Retirement System will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Sally Spreeman at sally.spreeman@mnretire.gov or 651-284-7879.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Sally Spreeman at sally.spreeman@mnretire.gov.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.