What are the responsibilities and job description for the Customer Success Manager / Sales Associate position at STATE OF MIND APPAREL LLC?
About the Role:
State of Mind Apparel LLC is looking for a dynamic and driven Customer Relations Manager / Sales Associate to join their growing team in Zieglerville, PA. This is an exciting opportunity to blend your passion for people and sales in a fast-paced apparel environment where your energy and enthusiasm will make a real impact.
Responsibilities:
- Build and maintain strong customer relationships to drive loyalty and repeat business
- Assist customers with product selection, sizing, and apparel recommendations
- Meet and exceed individual and team sales goals and performance targets
- Handle customer inquiries, concerns, and complaints with professionalism and care
- Support day-to-day retail or e-commerce sales operations as needed
- Maintain up-to-date knowledge of products
- Collaborate with team members to create a positive and welcoming customer experience
- Work closely with the production team
- Willingness to work events after hours
- Be open to going out and meeting with customers and cold calling
Requirements:
- Prior experience in sales, or customer service preferred
- Strong interpersonal and communication skills with a customer-first mindset
- Self-motivated, goal-oriented, and able to thrive in a fast-paced environment
- Passion for apparel, fashion, or lifestyle brands is a plus
- Ability to multitask and manage customer relationships effectively
- Reliable, punctual, and a strong team player
- Attention to multi task is a must
About Us:
State of Mind Apparel LLC is a passionate apparel decorator based in Zieglerville, PA, dedicated to delivering quality decorated clothing and an exceptional customer experience. Our customers love us for our unique style and the genuine connections we build with our community. We foster a fun, supportive work environment where team members are encouraged to grow and thrive.
Salary : $50,000 - $55,000