What are the responsibilities and job description for the UI Professional II position at State of Maryland?
Introduction
The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional II . This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement .
GRADE
13
LOCATION OF POSITION
100 S. Charles St. Baltimore, Maryland 21201
Main Purpose of Job
Providing high-quality customer service. The employee is responsible for explaining and interpreting the rules and regulations of the Unemployment Insurance Program to external customers. This person is also responsible for providing accurate information to assist employers meet their filing obligations. This position requires an employee to contact employers via phone and written communication to collect outstanding UI debt. An employee in this classification does not supervise or lead other positions.
POSITION DUTIES
Experience : Four years and six months to five years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
Notes
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Experience with customer service.
Experience performing clerical duties and data entry.
Experience with Google and Microsoft Suites.
Experience working in a call center.
Experience with collections.
Special Requirements
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
Please note: A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For Positions That Require Bachelor/Master Degree Etc
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
Benefits
This is a full-time, permanent position and eligible for full State benefits, which include:
FURTHER INSTRUCTIONS
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.
Completed applications, required documentation, and any required addendums may be mailed to:
MD Dept. of Labor-Office of Human Resources
Attn: 26-001151-0001/ (UI Professional II/SA)
100 S. Charles Street
Baltimore, MD 21201
TTY Users: call via Maryland Relay
The MD State Application Form can be found online .
Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional II . This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement .
GRADE
13
LOCATION OF POSITION
100 S. Charles St. Baltimore, Maryland 21201
Main Purpose of Job
Providing high-quality customer service. The employee is responsible for explaining and interpreting the rules and regulations of the Unemployment Insurance Program to external customers. This person is also responsible for providing accurate information to assist employers meet their filing obligations. This position requires an employee to contact employers via phone and written communication to collect outstanding UI debt. An employee in this classification does not supervise or lead other positions.
POSITION DUTIES
- MAKE OUTBOUND CALLS TO EMPLOYERS TO COLLECT UI DEBT.
- NEGOTIATE PAYMENT ARRANGEMENTS TO COLLECT UI DEBT.
- GATHER TAX AND WAGE INFORMATION FROM EMPLOYERS TO ESTABLISH LIABILITY UNDER MARYLAND UNEMPLOYMENT INSURANCE LAW.
- ASSIST WITH REVIEW AND PROCESS CORRESPONDENCE THAT COMES FROM THE USPS.
- EXPLAIN STATE UNEMPLOYMENT INSURANCE LAWS, RULES AND REGULATIONS TO EMPLOYERS AND THEIR REPRESENTATIVES.
- ASSIST WITH INCOMING TELEPHONE CALLS AND PROVIDE ACCURATE INFORMATION TO EMPLOYERS.
Experience : Four years and six months to five years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
Notes
- Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months to one year of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.
- Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Experience with customer service.
Experience performing clerical duties and data entry.
Experience with Google and Microsoft Suites.
Experience working in a call center.
Experience with collections.
Special Requirements
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
Please note: A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For Positions That Require Bachelor/Master Degree Etc
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
Benefits
This is a full-time, permanent position and eligible for full State benefits, which include:
- Flexible hours and hybrid teleworking
- Paid holidays 12-13 per year
- Generous paid leave package (annual, sick, personal and compensatory leave)
- State Pension ("defined benefit" plan)
- Tax-deferred supplemental retirement savings plans (401(k) and 457)
- Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
- Flexible Spending Account plans for Health Care and Daycare
- State Employees Credit Union
FURTHER INSTRUCTIONS
- S. Military Veterans may qualify for additional bonus points towards certification. A ny job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.
Completed applications, required documentation, and any required addendums may be mailed to:
MD Dept. of Labor-Office of Human Resources
Attn: 26-001151-0001/ (UI Professional II/SA)
100 S. Charles Street
Baltimore, MD 21201
TTY Users: call via Maryland Relay
The MD State Application Form can be found online .
Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.