What are the responsibilities and job description for the Travel Information Aide I Travel Information Aide I - Youghiogheny Overlook Welcome Center position at State of Maryland?
Introduction
**DEADLINE EXTENDED - PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY **
The Maryland Department of Commerce is seeking qualified applicants for a contractual Travel Information Aide I position within the Office of Tourism Development for the Youghiogheny Overlook Welcome Center .
The incumbent will work 80 hours Bi-weekly.
GRADE
8
LOCATION OF POSITION
Youghiogheny Overlook Welcome Center
I-68 Eastbound MM#6 Friendsville, MD 21531
POSITION DUTIES
Duties
The main purpose of this position is to sell Maryland as a premier travel destination according to the Office of Tourism Development’s (OTD) Annual Marketing and Development Plan. The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties. Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in:
Education: Graduation from an accredited high school or possession of high school equivalency certificate
Experience: Two (2) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)
Selective Qualifications
The Welcome Center operates Thursday to Monday weekly, from 8:00 AM to 4:30 PM. Please note that working hours include weekends, and applicants must be able to frequently lift and/or move up to 50 pounds.
Desired Or Preferred Qualifications
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
Benefits
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are highly recommended. To be considered, you must submit a complete application and all required materials by the closing date, including the supplemental questionnaire. A resume may be included as supporting documentation, but a resume alone will not be accepted or considered. Information submitted after the closing date will not be reviewed.
If unable to apply online, please submit your state application/resume by the closing date and time to HR contact listed below.
If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to HR contact listed below.
Anna Halikias
anna.halikias@maryland.gov
If you have questions about this recruitment, please contact the Department of Commerce at 410-767-6300.
You may also visit our website: Department of Commerce .
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov .
If you are unable to apply online, submit your State application form, resume and supplemental questionnaire to: anna.halikias@maryland.gov
As an E-Verify and Equal Opportunity Employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
TTY Users: call via Maryland Relay 1-800-735-2258
**DEADLINE EXTENDED - PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY **
The Maryland Department of Commerce is seeking qualified applicants for a contractual Travel Information Aide I position within the Office of Tourism Development for the Youghiogheny Overlook Welcome Center .
The incumbent will work 80 hours Bi-weekly.
GRADE
8
LOCATION OF POSITION
Youghiogheny Overlook Welcome Center
I-68 Eastbound MM#6 Friendsville, MD 21531
POSITION DUTIES
Duties
The main purpose of this position is to sell Maryland as a premier travel destination according to the Office of Tourism Development’s (OTD) Annual Marketing and Development Plan. The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties. Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in:
- Increasing Transactional Outcomes by sharing destination-related information about the state’s visitor experiences, events, businesses and deals/discounts/promotions
- Efficiently and effectively providing Welcome Center and Office of Tourism Development operational assistance.
Education: Graduation from an accredited high school or possession of high school equivalency certificate
Experience: Two (2) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)
Selective Qualifications
The Welcome Center operates Thursday to Monday weekly, from 8:00 AM to 4:30 PM. Please note that working hours include weekends, and applicants must be able to frequently lift and/or move up to 50 pounds.
Desired Or Preferred Qualifications
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Strong customer service and communication skills
- Experience in processing and conducting self-directed research to stay current on Tourism information including visitor experiences, events, and promotions within a specific geographic area.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
Benefits
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are highly recommended. To be considered, you must submit a complete application and all required materials by the closing date, including the supplemental questionnaire. A resume may be included as supporting documentation, but a resume alone will not be accepted or considered. Information submitted after the closing date will not be reviewed.
If unable to apply online, please submit your state application/resume by the closing date and time to HR contact listed below.
If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to HR contact listed below.
Anna Halikias
anna.halikias@maryland.gov
If you have questions about this recruitment, please contact the Department of Commerce at 410-767-6300.
You may also visit our website: Department of Commerce .
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov .
If you are unable to apply online, submit your State application form, resume and supplemental questionnaire to: anna.halikias@maryland.gov
As an E-Verify and Equal Opportunity Employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
TTY Users: call via Maryland Relay 1-800-735-2258