What are the responsibilities and job description for the IT FUNCTIONAL ANALYST I position at State of Maryland?
Introduction
It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.
PLEASE FILL OUT THE APPLICATION COMPLETELY.
17
LOCATION OF POSITION
Maryland State Police
Police Communication Support Division
1201 Reisterstown Road
Pikesville, MD 21208
Main Purpose of Job
The ITFA I position is a 24/7 operation that oversees METERS/NCIC audits, develops quality control programs, and liaises with criminal justice agencies. Key duties include conducting database searches, offering law enforcement training, and managing the communications control center at Maryland State Police Headquarters. Additional responsibilities include providing Helpdesk support, ensuring compliance, conducting checks, and offering technical assistance. The role also involves technical support for end-users and coordinating help desk calls. The position monitors and operates communications equipment at the SEOC for communication with State and Federal components regarding civil defense, incident management, disasters, and emergency preparedness.
POSITION DUTIES
Duties Include But Are Not Limited To
Experience : One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
Notes
NOT APPLICABLE.
Special Requirements
In accordance with Section 2-204(b)(6) of the Public Safety Article, candidates for position in this classification may be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.
SELECTION PROCESS
Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees. The list will be valid for one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.
Benefits
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online. Completed applications, required documentation and any required addendums may be mailed to:
Maryland State Police
Human Resources Division
1201 Reisterstown Road
Pikesville, MD 21208
ATTN: Tiffany R. Hazel
For questions regarding this recruitment, contact tiffany.hazel@maryland.gov
It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.
TTY Users: call via Maryland Relay.
We thank our Veterans for their service to our country and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.
Bilingual applicants are encouraged to apply.
It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.
PLEASE FILL OUT THE APPLICATION COMPLETELY.
- The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.
- Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.
- Do not leave any answer spaces blank; if a question does not apply, write "N/A".
- Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.
- Failure to comply with these instructions may result in disqualification.
- Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.
17
LOCATION OF POSITION
Maryland State Police
Police Communication Support Division
1201 Reisterstown Road
Pikesville, MD 21208
Main Purpose of Job
The ITFA I position is a 24/7 operation that oversees METERS/NCIC audits, develops quality control programs, and liaises with criminal justice agencies. Key duties include conducting database searches, offering law enforcement training, and managing the communications control center at Maryland State Police Headquarters. Additional responsibilities include providing Helpdesk support, ensuring compliance, conducting checks, and offering technical assistance. The role also involves technical support for end-users and coordinating help desk calls. The position monitors and operates communications equipment at the SEOC for communication with State and Federal components regarding civil defense, incident management, disasters, and emergency preparedness.
POSITION DUTIES
Duties Include But Are Not Limited To
- Review and critique daily the METERS/ NCIC entries in order to assure compliance with existing rules for CJIS and FBI regulations;
- Provide user support to Emergency dispatchers across the state in the teaching, review, critique, and entry of data into METERS/NCIC;
- Validate NLETS/ METER Hit confirmation violation reports and send those results to the Terminal Agency Coordinator for review and compliance;
- Track and notify Maryland police agencies to correct invalid entries and make necessary record modifications, particularly for Missing Person Entries, on a bi-monthly or as needed;
- Resets MSP personnel and some allied agencies passwords in MSP applications such as active directory, Delta Plus, CapWin and CAD;
- Provide technical assistance, guidance and instruction to Maryland users of METERS/ NLETS/NCIC and assist law enforcement agencies nationwide with problem analysis;
- Processes time sensitive messages and nationwide requests for Maryland Motor Vehicle Administration;
- Initiates and transmits notifications when experiencing problems with METERS, NLETS, or CJIS;
- Perform other related duties as identified by commanders/supervisors.
Experience : One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
Notes
- Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems for the required experience.
- Candidates may substitute the possession of an Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
NOT APPLICABLE.
Special Requirements
In accordance with Section 2-204(b)(6) of the Public Safety Article, candidates for position in this classification may be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.
SELECTION PROCESS
Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees. The list will be valid for one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.
Benefits
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online. Completed applications, required documentation and any required addendums may be mailed to:
Maryland State Police
Human Resources Division
1201 Reisterstown Road
Pikesville, MD 21208
ATTN: Tiffany R. Hazel
For questions regarding this recruitment, contact tiffany.hazel@maryland.gov
It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.
TTY Users: call via Maryland Relay.
We thank our Veterans for their service to our country and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.
Bilingual applicants are encouraged to apply.