What are the responsibilities and job description for the COMPUTER OPERATOR II position at State of Maryland?
Introduction
The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.
IT Computer Operators are considered essential personnel, and in the event of a state of emergency are expected to report to their assigned duty stations.
After an approximate 2 to 3 month training period, the candidate will be assigned a permanent night shift.
GRADE
ASTD14
LOCATION OF POSITION
Montgomery Park Business Center
1800 Washington Boulevard, Ste. 330
Baltimore, Maryland 21230
POSITION DUTIES
The Operations Team supports the game operations by participating in all draw games, including but not limited to the multi-state games such as Powerball/Double Play, Mega Millions and Cash4Life, as well as in-state games such as the Pick 3, Pick 4, Pick 5, Multi-Match, Cashpop and Bonus Match 5. The Operations Team utilizes the Internal Control System (ICS) to verify game and report integrity, and to balance and report the sales and prize winning ticket data and payouts. They also monitor the running of the ICS environment and report any issues to their supervisor and to the Systems Administrator.
- Perform transaction balancing for current and future draw games.
- Communicate via telephone, email or chat with the Multi-State Lottery (MUSL) staff members, the Virginia Lottery, and/or the Ohio State Lottery as needed for multi-state draw results, sales & winner reporting, and updates.
- Input data into the MUSL FLEX and VA Lottery's Multi-State Settlement (MMS) systems.
- Balance online vendor data to the Internal Control System (ICS) reports.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience operating multipurpose, multi-tasking computer systems.
Notes:
1. Candidates may substitute additional experience operating computer equipment for the purpose of data entry, word processing or maintaining information on a year-for-year basis for the required education.
2. Candidates may substitute fifteen credit hours in computer operation at an accredited college or university for one year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer System Operations classifications or Computer System Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS
Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
1. The hired candidate will be required to work a non-standard five-day work shift which will include evenings, overnights, weekends and holidays. The work schedule will be 5:30 pm - 2:00 am.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
1. Experience working without direct or immediate supervisor support.
2. Experience comparing and balancing numbers between various financial reporting systems.
3. Possess a minimum of fifteen credits in computer operation or are currently working towards an IT or related field college degree.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
NOT APPLICABLE.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.
Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.
We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.
The online application process is strongly advised.
If the online process is not available to you, you may complete and submit a paper application or direct any questions to:
Maryland Lottery Human Resources
1800 Washington Blvd., Ste. 330
Baltimore, MD 21230
jada.newman1@maryland.gov
TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.
We Thank our Veterans for their service to our country.
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