Casino Compliance Representative

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.

12

A Casino Compliance Representative is responsible for performing assigned sports wagering compliance duties at Maryland Lottery and Gaming licensed gaming facilities. Employees in this class are responsible for receiving complaints from the public; monitoring facility employees and vendors and ensuring that various aspects of the facility internal controls, security plans, surveillance plans and responsible gaming plans are adhered to; perform licensing functions and ensure the integrity of the kiosk and betting window operations. In addition, employees in this class are responsible for conducting investigations, when warranted into the following: operation of kiosks and betting windows; employee terminations; COMAR and ICS violations; criminal activity and any other investigations as Lottery and Gaming may deem necessary.

• Monitoring sports wagering facilities for COMAR and Internal Control Violations.

• Receiving complaints from the public.

• Ensuring facilities and vendors adhere to licensing requirements.

• Monitoring facility employees and vendors and ensuring that various aspects of the sportsbook’s internal controls, security surveillance, and responsible gaming plans are

• Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or as needed.

• Employees in these positions are responsible for conducting investigations when warranted.

• This position will be based out of the Maryland Lottery and Gaming Control Agency’s headquarters building located at 1800 Washington Blvd, Baltimore, Maryland 21230. Daily travel to the various sports wagering facilities throughout the state will be required.

• Employees in this classification are deemed essential employees and must report for work or remain at work during a declared state of emergency conditions to support continued lottery and casino operations. Employees are subject to call-in 24 hours per day 7 days per week.

Experience: Four years of experience in administrative staff or professional staff work.

Notes:

1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and two years of experience in administrative staff or professional staff work for the required experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

• Experience and/or training conducting investigations.

• One or more years of experience conducting regulatory compliance work.

• One or more years of experience involving duties associated with casino gaming.

• Must have excellent oral and written communication skills.

• A valid driver's license and the ability to manage and adapt to varying driving conditions and schedules.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS