What are the responsibilities and job description for the ADMINISTRATIVE OFFICER II SUPERVISOR position at State of Maryland?
Introduction
The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland's $46 billion insurance industry and protects consumers by monitoring and enforcing insurers' and insurance professionals' compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.
The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers / agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and / or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.
GRADE
LOCATION OF POSITION
Baltimore City, Hybrid (between office and telework)
Main Purpose of Job
This position supervises the Customer Service Representatives and handles escalated issues from the Customer Service Representatives. Supports the Administration's mission of protecting consumers by assuring that licensed insurance professionals and applicants are compliant with Maryland insurance statutes and regulations.
POSITION DUTIES
The position is responsible for assistance with the resolution of pending mail-in and online transactions for licensed insurance producers and applicants and resolving issues related to all Maryland state requirements. This position is also responsible for any other licensing duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS
Education : Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience : Two years of administrative staff or professional work.
Notes :
1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preferred :
- Supervisory Experience.
- Customer service experience in a high volume call center environment.
LIMITATIONS ON SELECTION
THIS RECRUITMENT IS OPEN TO CURRENT MARYLAND INSURANCE ADMINISTRATION EMPLOYEES ONLY.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
Please contact : lynn.hill@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. If you are unable to apply online, you may submit an application by mail. The paper application must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted. Incorrect application forms will not be accepted.
Applications may be mailed to :
Maryland Insurance Administration, Human Resources Division
200 St. Paul Place, Suite 2700
Baltimore, Maryland 21202
TTY Users call Maryland Relay Service at 1-800-735-2258.
We thank our Veterans for their service to our country and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.
