What are the responsibilities and job description for the ADMINISTRATIVE OFFICER II Benefits Processing – Estimate Processing Team Member position at State of Maryland?
Introduction
The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 397,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.
Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.
Employees enjoy comprehensive state benefits including; medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.
If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.
This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.
GRADE
Grade 14
LOCATION OF POSITION
120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job
This position is assigned to the Retirement Processing section and reports to the Estimate Team Supervisor. The Retirement Processing section handles requests for estimates of retirement benefits, applications for retirement applications, and salary audit cases in our Customer Relationship Management software (CRM). Each account is audited prior to processing the retirement estimate and the final retirement application. The position requires critical thinking skills and the ability to use independent judgment in their daily responsibilities of calculating and approving the lifetime benefit for a retiree or beneficiary. The incumbent should also obtain and maintain an understanding of retirement law and the Code of Maryland Regulations as it applies to each estimate and final retirement application.
The main purpose of this position is to review, evaluate and process the retirement estimates, retirement applications and salary audit cases from the members of any of the several systems. This position is responsible for maintaining a solid knowledge level relating to retirement law, regulations, policies and procedures that impact the processing of the requests by the Team. The incumbent uses independent judgement to apply Agency policies and procedures and makes recommendations to the Team lead on procedural and process improvements to ensure the Agency meets its goals. The incumbent works with the lead worker to periodically review and suggest modification to standard operating procedures, checklists, worksheets, and job aides as necessary.
This position facilitates the processing of retirement estimate requests and retirement applications by either preparing a Retirement Allowance Worksheet or approving the Retirement Allowance Worksheet that has already been prepared by another member within the Team. Salary audit cases require research and possible employer contact for flagged salaries. The incumbent, based on reviews of retirement payrolls and salary data, make recommendations to the lead worker for solutions to complex retirement payroll situations.
This position may also be responsible for reviewing incoming retirement estimate requests and retirement applications from members to determine if they are properly completed. If a request or application cannot be accepted because it is improperly completed or missing required related forms and documentation, this position communicates with the member and/or employer via written correspondence or email to explain the issue and how to resolve it. For requests that are accepted this position may enter the required data into an Access database to allow for tracking of the request through the Team, and for batching completed Retirement Allowance Worksheets for data entry and processing.
POSITION DUTIES
Duties Included But Are Not Limited To
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of administrative staff or professional work.
Notes
DESIRED OR PREFERRED QUALIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.
Due to the confidential nature of the work, selected candidates must undergo and pass a background and credit check.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
Benefits
STATE OF MARYLAND BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost.
Preferred
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:
Maryland State Retirement and Pension Systems
Human Resources Section
120 E. Baltimore Street
Baltimore, MD 21202
Email: Shanera Johnson at smjohnson@sra.state.md.us
PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION
The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country.
TTY Users: call via Maryland Relay
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 397,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.
Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.
Employees enjoy comprehensive state benefits including; medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.
If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.
This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.
GRADE
Grade 14
LOCATION OF POSITION
120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job
This position is assigned to the Retirement Processing section and reports to the Estimate Team Supervisor. The Retirement Processing section handles requests for estimates of retirement benefits, applications for retirement applications, and salary audit cases in our Customer Relationship Management software (CRM). Each account is audited prior to processing the retirement estimate and the final retirement application. The position requires critical thinking skills and the ability to use independent judgment in their daily responsibilities of calculating and approving the lifetime benefit for a retiree or beneficiary. The incumbent should also obtain and maintain an understanding of retirement law and the Code of Maryland Regulations as it applies to each estimate and final retirement application.
The main purpose of this position is to review, evaluate and process the retirement estimates, retirement applications and salary audit cases from the members of any of the several systems. This position is responsible for maintaining a solid knowledge level relating to retirement law, regulations, policies and procedures that impact the processing of the requests by the Team. The incumbent uses independent judgement to apply Agency policies and procedures and makes recommendations to the Team lead on procedural and process improvements to ensure the Agency meets its goals. The incumbent works with the lead worker to periodically review and suggest modification to standard operating procedures, checklists, worksheets, and job aides as necessary.
This position facilitates the processing of retirement estimate requests and retirement applications by either preparing a Retirement Allowance Worksheet or approving the Retirement Allowance Worksheet that has already been prepared by another member within the Team. Salary audit cases require research and possible employer contact for flagged salaries. The incumbent, based on reviews of retirement payrolls and salary data, make recommendations to the lead worker for solutions to complex retirement payroll situations.
This position may also be responsible for reviewing incoming retirement estimate requests and retirement applications from members to determine if they are properly completed. If a request or application cannot be accepted because it is improperly completed or missing required related forms and documentation, this position communicates with the member and/or employer via written correspondence or email to explain the issue and how to resolve it. For requests that are accepted this position may enter the required data into an Access database to allow for tracking of the request through the Team, and for batching completed Retirement Allowance Worksheets for data entry and processing.
POSITION DUTIES
Duties Included But Are Not Limited To
- Prepare and/or review, analyze and process retirement estimate and retirement application requests from members in accordance with established procedures.
- After conducting an audit of the member’s account to determine proper service credit and employee contributions (including the calculation of projected service and contributions and interest to date of retirement), determining eligibility for retirement and after calculating the average final compensation, these data elements are entered into an Agency approved worksheets.
- Review salary audit cases from CRM in accordance with established procedures. This may also involve contacting employers to determine correct salaries and initiating adjustments in the AFC application.
- Review incoming retirement estimates requests and retirement applications for completeness and retirement eligibility; draft correspondence rejecting incomplete or deficient retirement estimate requests or retirement applications; research member account information in MPAS and create file with data from MPAS (copy of member’s active account (PRIB); copy of older forms not available on Folder Inquiry (PRMX); copy of requests to purchase service credit (PRCC); and copies of historical records of hours worked, salary reported and member contributions paid (PRFF)); review and approve pending adjustments in MPAS to verify that service and eligibility credit is correct on the active member file (PRIB) before batching the estimate/retirement applications; update and maintain Access Retirement Estimate and Final databases. Review, verify, and submit transactions in a timely manner to update retirement master file with non-release flag in accordance with established procedures.
- Special projects as assigned by the Retirement Processing Manager, Deputy Director, or Director. Performs other duties as assigned.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of administrative staff or professional work.
Notes
- Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
- Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- At least one year of demonstrated experience working with Microsoft Office software, including Word, Outlook, and Excel.
- At least one year of experience reviewing and processing incoming applications, including eligibility for benefits (e.g. retirement, insurance, health, etc.).
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.
Due to the confidential nature of the work, selected candidates must undergo and pass a background and credit check.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
Benefits
STATE OF MARYLAND BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost.
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Holidays - State employees also celebrate at least thirteen (13) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
- Positions may be eligible for telework .
Preferred
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:
Maryland State Retirement and Pension Systems
Human Resources Section
120 E. Baltimore Street
Baltimore, MD 21202
Email: Shanera Johnson at smjohnson@sra.state.md.us
PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION
The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country.
TTY Users: call via Maryland Relay
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.