UI Professional III

Introduction

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional III. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

GRADE

14

LOCATION OF POSITION

100 S. Charles St. Baltimore, Maryland 21201.

Main Purpose of Job

This position is intermediate level of work in the various units within the Unemployment Insurance Contributions Division. Employees in this classification perform work as a UI Professional III. Employees in this classification will primarily determine the liability of employers to pay Maryland Unemployment Insurance taxes, maintain accurate data for all employers who are liable, service employers who are liable, service employers when necessary, and investigate and respond via telephone or letter to employer inquiries concerning their liability to provide unemployment insurance coverage. An employee in this classification does not supervise or lead other positions.

POSITION DUTIES

Answers telephone calls and provide accurate information to Employers. Maintains accurate data for employers in BEACON. Responds to employer inquiries (written reply) and telephone contact regarding account liability, classification, or�coverage or service. Provide appeal rights of Review determination when appropriate. Reviews and process correspondence that comes from the USPS. Assists in all internal and external requests on employer accounts. Assist employers and agents in activating their accounts, creating usernames and passwords. Explains State Unemployment Insurance laws, rules and regulations to employers and their representatives. Assists in the Account Maintenance of an employer Account. Processes employer inactivation requests submitted by internal and external customers and ensure the account�has been fully resolved in the correct quarters. Changes the address, email address and phone number in BEACON. Provides accurate information on the benefit charges incurred on an employer account. Other duties as assigned.

MINIMUM QUALIFICATIONS

Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.� Experience: Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs. Notes: 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience. 2.�Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered.�Include clear and specific information on your application regarding�your qualifications. (6) months of experience with Maryland Unemployment Insurance Tax Laws.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications. Experience in Customer Service. Experience in performing clerical duties and data entry Experience with Google and Microsoft Suites Experience working in a Call Center Experience working with the Unemployment Insurance system (BEACON)

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.� All candidates are subject to a background check against files maintained by the Division of�Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year. Resumes�are acceptable as additional information only. However, the application must be completed in its entirety or it will be subject to rejection. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. ***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include: ●�Flexible hours and hybrid teleworking ●�Paid holidays 12-13 per year ●�Generous paid leave package (annual, sick, personal and compensatory leave) ●�State Pension ('defined benefit' plan) ●�Tax-deferred supplemental retirement savings plans (401(k) and 457) ●�Comprehensive, subsidized health, dental and prescription plans with little to no ���deductibles, free generic prescriptions, and free preventative health services ●�Flexible Spending Account plans for Health Care and Daycare ●�State Employees Credit Union To learn more, please click this link:�STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. U.S.�Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).�Permanent State employees do not need to submit proof of Veterans’ status. If you are unable to apply online, or encounter difficulty attaching required or optional documentation,�You may contact Chevelle Wise 410-230-6293 or submit via email to�chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor/Office of Administration Attn: UI Professional III (26-001152-0003) CW 100 S. Charles Street, Tower I, Ste. 5000 Baltimore, MD 21201 The MD State Application Form can be found online Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. �

Salary : $58,428 - $74,528