What are the responsibilities and job description for the Office Supervisor (ADMINISTRATIVE OFFICER II SUPERVISOR) position at State of Maryland - LABOR - Occupational and...?
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Process, coordinate, and verify original and renewal license applications by monitoring information entered by employees through Wells Fargo and theAS400 system to ensure accuracy and compliance with applicable law and regulations. Provides potential licensees with instructions for filing electronically via the internet. Manages and maintains electronic licensing records and payment documentation to ensure accuracy, accountability, and compliance with agency standards and record retention requirements.
- Conducts research, analyzes complex administrative and operational matters at the direction of executive leadership, and develops recommendations to support strategic decision-making, process improvements, and innovative business practices. Reviews, evaluates, and assists in the development and implementation of agency policies, procedures, and program initiatives to ensure operational effectiveness, regulatory compliance, and alignment with organizational goals. Develops, implements, and maintains comprehensive operational procedures for the Payment Center to ensure efficient and compliant processing of original and renewal license applications. Oversees and coordinates critical Payment Center functions, including reconciliation of lockbox transactions with batch statements, monitoring and maintaining daily package receipt logs for mail deliveries, and ensuring timely and accurate processing of incoming licensing documentation. Evaluates workflow processes within the Payment Center, identifies operational inefficiencies, and implements procedural enhancements to improve service delivery, strengthen internal controls, and support overall program objectives.
- Preparation and maintenance of a staff directive log, which defines procedures to be followed by the Customer Service Center team in the processing of applications, reconciling lockbox transactions, electronic transactions, issuance/release of licenses, and assisting consumers via telephone, email, or in person.
- Review and recommend action plans and procedures to implement new or revised systems/programs. Responsible for establishing, implementing, and maintaining various special projects as established by new law, regulation, or administrative decision, and assisting the administrator on various projects when needed.
- Train and assist new staff with BCT and UC Client software.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by LABOR for a period of one year.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.