APPEALS CLERK II

Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. The Appeals Unit is responsible for providing a fair and impartial process for reviewing determinations made by the FAMLI Division. Our Hearing Officers conduct hearings, review evidence, and issue legally sound decisions while safeguarding due process. The Appeals Unit is committed to delivering timely, accessible, and high-quality service to workers, employers, and the public while upholding the integrity of the FAMLI program. Appeals Clerks support the Appeals Unit in reviewing and assigning appeals cases. They are responsible for administrative and procedural support for Hearing Officers. Appeals Clerks�contribute to the overall quality and consistency of the Appeals process and support the Unit’s commitment to integrity, efficiency, and fairness.

GRADE

STD0016

LOCATION OF POSITION

100 S. Charles Street Baltimore, Maryland 21201

Main Purpose of Job

The Appeals Clerk II is a full performance advanced level position of the Appeals Unit within the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor. The Appeals Clerk will prereview and intake appeals, assign cases to appropriate Hearing Officers, and ensure timely processing of appeals. The Appeals Clerk is responsible for maintaining an up-to-date and accurate case file in the case management system. These duties must all be accomplished while maintaining high-quality customer-focused services that support the FAMLI appeals process.

POSITION DUTIES

Duties of this position include but are not limited to:� 80% – Appeals Operations & Case Support�� ● Provides administrative and procedural support to Hearing Officers throughout the appeals process.�� ● Reviews appeals filings and case materials for completeness and identifies missing documentation or procedural issues requiring follow-up.�� ● Coordinates scheduling of hearings, pre-hearing conferences, and related proceedings.�� ● Prepares and manages case files, exhibits, correspondence, notices, and other records associated with appeals proceedings.�� ● Drafts routine correspondence, procedural notices, scheduling communications, and other documents for review and issuance by Hearing Officers.�� ● Maintains and updates case management systems and tracking tools to ensure accurate and timely case processing.�� ● Monitors appeal timelines and supports compliance with statutory, regulatory, and procedural deadlines.�� ● Conducts outreach to appellants, employers, representatives, and other parties regarding hearing logistics and procedural requirements.� ● Responds to inquiries from appellants, employers, representatives and internal stakeholders regarding appeals procedures, documentation requirements, and hearing preparation.�� ● Supports Hearing Officers with review and organization of documentary evidence and hearing materials.�� ● Maintains confidentiality and ensures proper handling of sensitive information and records.�� ● Coordinates with other FAMLI Directorates and operational teams to obtain records, resolve case-related issues, and support timely adjudication.�� ● Assists with maintaining standard operating procedures, templates, forms, and workflow documentation for the Appeals Unit.�� ● Supports implementation of new policies, procedures, technologies, and operational practices.�� ● Assists in identifying opportunities to improve operational efficiency, workflow management, and customer service within the Appeals Unit.�� ● Remains adaptable to evolving technologies, systems, and operational processes as the Appeals Unit continues to develop.�� 15% - Knowledge of Policies, Procedures & Program Requirements�� ● Participates in training related to administrative processes, customer service, records management, appeals operations, and other relevant topics.�� ● Maintains familiarity with regulatory requirements, confidentiality standards, and procedural guidelines applicable to appeals administration.�� 5% - Other�� ● Compiles data and produces reports as directed.�� ● Performs other duties as required.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Four years of administrative staff or professional work. Notes: 1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience. 3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

● Experience supporting administrative hearings, appeals, investigations, legal proceedings, or other adjudicatory processes. ● Experience maintaining case management systems and official records.�� ● Experience interpreting and applying policies, procedures, statutes, or regulations.�� ● Experience communicating with customers, claimants, employers, attorneys, or other stakeholders regarding case-related matters.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately, we won't consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year. Please note: A resume and cover letter are strongly encouraged for this position. Please upload oneWord or PDF file that includes your combined cover letter and resume using the “Transcript”upload function, or via the JobAps “Other” tab. Note that the initial screening is based only on the information provided within the application.� All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.), must be submitted and received by the closing date. Information submitted after this date will not be considered.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. � ***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include: ● Flexible hours and hybrid teleworking� ● Paid holidays 12-13 per year� ● Generous paid leave package (annual, sick, personal and compensatory leave)� ● State Pension ('defined benefit' plan) ● Tax-deferred supplemental retirement savings plans (401(k) and 457)� ● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services� ● Flexible Spending Account plans for Health Care and Daycare� ● State Employees Credit Union � To learn more, please click this link STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.� If you encounter difficulty attaching required or optional documentation, you may contact Erika Leonard-Anderson via email to erika.leonard-anderson1@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor / Office of Administration Attn: Erika Leonard-Anderson 26-002586-0047 100 S. Charles Street, 5th Floor Baltimore, MD 21201 The MD State Application Form can be found online Maryland Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Salary : $67,309