TRAVEL INFORMATION AIDE II

Introduction

The Maryland Department of Commerce is seeking qualified applicants for a Travel Information Aide II position within the Office of Tourism Development for the Youghiogheny Overlook Welcome Center. This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.

GRADE

9

LOCATION OF POSITION

Youghiogheny Overlook Welcome Center I-68 Eastbound MM#6 Friendsville, MD 21531

POSITION DUTIES

This position is responsible for the efficient and effective operations of the Youghiogheny Overlook Welcome Center. Operations are executed in accordance with Office of Tourism Development (OTD)’s Annual Marketing and Development Plan.�The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties.�Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures.�Additional duties include but are not limited to Project Management and Tourism Industry Outreach. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in:� Market Expansion through external customer acquisition as a Welcome Center Supervisor and travel counselor.� Maximizing Opportunities and Leveraging Partnerships through stakeholder outreach programs and projects.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of high school equivalency certificate � Experience: Three (3) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)

DESIRED OR PREFERRED QUALIFICATIONS

1. Proven experience and proficiency with computer and software skills. 2. Experience in assisting the development of policies and procedures within a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.) 3. One (1) year of experience involving management of a program and/or supervising staff. 4. Ability to apply knowledge of Maryland’s history, Geography, and Public Tourism Information to effectively assist visitors including interpreting maps, providing directional guidance, identifying local accommodations, etc.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.� All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS�

FURTHER INSTRUCTIONS

Online applications are highly recommended.�If unable to apply online,�please submit your state application/resume�by the closing date and time�to�HR contact listed below. If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to HR�contact listed�below. Kyoo Hwang kyoo.hwang3@maryland.gov If you have questions about this recruitment, please contact the Department of Commerce at 410-767-6300. You may also visit our website:�Department of Commerce.� As an E-Verify and Equal Opportunity Employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply. TTY Users: call via Maryland Relay�1-800-735-2258

Salary : $42,893 - $65,893