Director of Financial Aid

• Bachelor’s degree required. Master’s degree preferred.
• Current knowledge of federal aid programs, Title IV regulations, and compliance.
• Five (5) or more years of experience administering Title IV funding, including familiarity with need analysis, interpretation of regulations, and financial aid systems and databases.
• Excellent analytical and communication skills required.
• Must possess strong customer service skills.  

PHYSICAL REQUIREMENTS:

• Must have use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear and handle or feel objects and controls.

The Director of Financial Aid provides leadership and oversight for the administration, compliance, and daily operations of all financial aid programs at BPCC, including Title IV programs, scholarships, tuition waivers, institutional aid, exemptions, and student employment services. This position is responsible for maintaining compliance with federal, state, and institutional regulations; developing and implementing policies, procedures, internal controls, and communication processes; and supporting accurate awarding, disbursement, reconciliation, reporting, and audit readiness. The Director supervises Financial Aid Office staff, manages office operations and budget needs, collaborates with campus partners, and promotes a student-centered service culture that supports enrollment, retention, completion, and overall student success.

• Ensure compliance with federal, state, and institutional requirements related to the awarding, disbursement, reconciliation, reporting, and administration of financial aid programs, and maintain audit and program review readiness. 
• Provide leadership for the overall administration and daily operations of the Financial Aid Office, including organizational structure, staffing, workflow, service delivery, compliance, and the effective delegation of operational responsibilities to the Associate Director and other staff. 
• Direct the administration of verification, professional judgment, special circumstance review, satisfactory academic progress, Return of Title IV, and other eligibility determination processes in accordance with applicable regulations and institutional policy. 
• Develop, implement, and regularly review financial aid policies, procedures, internal controls, and separation of duties to support compliance, accuracy, accountability, and audit readiness. 
• Monitor changes in federal and state laws, regulations, guidance, and processing updates, and implement necessary changes to office procedures, systems, forms, and staff training. 
• Prepare, analyze, and provide financial aid data, reports, and recommendations to college leadership, external agencies, and other stakeholders to support compliance, planning, and decision-making. 
• Collaborate with campus leaders to plan and implement strategies that maximize the use of financial aid in support of the College’s enrollment, retention, and completion goals. 
• Work collaboratively with College Departments to reconcile financial aid funds and records, resolve discrepancies, and support accurate and timely disbursement and reporting. 
• Manage the Financial Aid Office operating budget by monitoring expenditures, identifying resource needs, supporting responsible use of funds, and communicating budgetary needs or concerns to the appropriate supervisor.
• Conduct financial aid workshops to promote financial aid awareness and availability. 
• Contribute to student satisfaction through delivery of quality customer service in all aspects of the administration of financial aid and student employment services. This includes counseling students and parents regarding available aid programs, eligibility requirements, and the financial aid process. 
• Create, implement, and evaluate communication processes that provide students with clear, accurate, and timely information, and ensure relevant consumer information is available for all audiences. 
• Communicate openly and consistently with the supervisor regarding office operations, compliance concerns, staffing needs, and issues requiring leadership awareness, input, or action. 
• Provide and support professional development opportunities for staff to include strong customer service and compliance to effectively serve BPCC’s student population.  
• Establish, model, and reinforce strong customer service expectations that support a student-centered, responsive, caring, and professional office culture.
• Participate in after-hours and off campus College events as needed.
• Perform other duties as assigned to support the mission and daily operations of the Advising Center and the Division of Enrollment Management and Student Services.
• Maintain the commitment to the BPCC Standards of Leadership Excellence.
• Maintain the commitment to Caring Campus standards and quality service that align with the primary mission of the institution.
• Other duties as assigned by supervisor.