Employer Customer Service Rep

Important Recruitment Information:

Job Posting closes: Applications will be accepted until Friday, July 31, 2026.

To Apply: Click the Apply for job button in the top right corner.

Kansas Public Employees Retirement System

KPERS is more than a pension system — we’re a people-focused organization committed to supporting Kansas public employees throughout their careers and into retirement. We provide disability, death, and lifetime retirement benefits that protect those who dedicate their work to serving the public.

Are you someone who enjoys solving problems, helping others, and ensuring every detail is accurate? Do you take pride in delivering outstanding customer service while working as part of a collaborative team? If so, we'd love to hear from you

We are seeking an Employer Reporting Customer Representative to serve as a trusted resource for employers participating in the Kansas Public Employees Retirement System (KPERS). In this role, you'll help employers successfully report employee information, submit contributions, and navigate the KPERS Employer Portal.

Learn more about joining the KPERS Family.

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Work Schedule: Days, Monday to Friday
• Eligible to Receive Benefits: Yes
• Search Keywords: Topeka Kansas, Shawnee County, KPERS

Compensation:

• Non-exempt/hourly: $21.50 to $24.00

Note: Compensation is commensurate with experience and qualifications.

Employment Benefits:

• Medical, Dental, Vision & additional coverage
• Sick & Vacation leave
• Paid Parental Leave
• Paid State Holidays
• Infants at Work
• Retirement and deferred compensation programs
• Covered Parking
• Professional Development & Tuition Assistance
• Public Service Loan Forgiveness Public Service Loan Forgiveness

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities:

As an Employer Reporting Customer Representative, you will:

• Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
• Answer the Fiscal Services toll-free support line, assisting employers with:
• Electronic Funds Transfer (EFT) remittances
• Pay period reporting
• Employee enrollments
• Employer Portal navigation
• Other reporting and contribution questions
• Document employer interactions to ensure accurate records and consistent follow-up.
• Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
• Review reports to identify and resolve reporting issues.
• Process adjustment requests and arrearage certifications with accuracy and attention to detail.
• Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
• Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support.

Qualifications:

We are seeking candidates who are great communicators with the ability to explain complex information and who enjoy being a resource to others.

Additionally, candidates should have the following:

• Experience providing customer support by phone and email in a professional, high-volume environment.
• Strong attention to detail and accuracy when reviewing records and processing transactions.
• Ability to analyze information, identify discrepancies, and resolve issues independently.
• Proficiency in Microsoft Office products, specifically Excel
• Experience entering and maintaining data in computerized systems while maintaining confidentiality.
• Ability to explain complex information to others in an understandable manner.
• Experience reviewing financial reports, delinquency notices, or account reconciliations.
• Experience interpreting policies, regulations, or procedures and applying them consistently
• Effective oral and written communication skills.
• Ability to maintain positive working relationships with a diverse group of people.
• Ability to work effectively within a team.
• Commitment to excellent customer service

Experience Required

Two to three years of customer service or administrative support experience in a payroll, benefits administration or financial setting. Knowledge of pension, retirement or benefits claims is a plus. An associate’s degree in business, accounting or a related area may be substituted for one year of required experience.

Recruiter Contact Information

• Name: Julie Baker
• Email: kpersrecruitment@kspers.gov
• Phone: 785-296-1476
• Fax: 785-380-2103

To apply click the Apply for job button in the top right corner.

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612

Learn more about claiming Disability Hiring Preference on the Kansas Department of Administration website.

How to Claim Veterans Preference

Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference on the Kansas Department of Administration website.

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.