Health Plan Coordinator

Important Recruitment Information for this vacancy:

• Job Posting Closes: October 30th, 2026

Department of Administration, State Employee Health and Benefits Plan

Welcome to Kansas State Employee Health Plan's Website | State Employee Health Plan

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday 8:00 am to 5:00 pm
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: Yes

Compensation:

• Salary Range: $27.50 - $29.75

Note: Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan.
• Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
• SEHP members and their covered family members have access to the HealthQuest Health Center at 9th and Kansas Avenue in Topeka for in-person and virtual health care services.
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Position Summary & Responsibilities:

The Health Plan Coordinator position is located in the Operations Unit, State Employee Health Plan (SEHP) section of the State Employee Health Benefits Plan (SEHBP). This position reports to and works in conjunction with the Senior Manager of Health Plan Operations to perform their duties and responsibilities.

The Health Plan Coordinator works in close collaboration with the Senior Manager of Health Plan Operations to play a dual role: acting as the primary, point of contact for our members navigating their benefits, and helping to oversee the vendor contracts that keep our programs running smoothly.

Job duties and responsibilities consist of the following:

Vendor Contract Management & Oversight:

• Manage Vendor Relationships: Oversee a portfolio of assigned vendor contracts, serving as the primary point of contact to ensure adherence to SEHP service expectations. Engage with coworkers and management on department-level collaborations and projects.
• Monitor Performance Guarantees (PGs): Conduct ongoing meetings, collaborations, and quarterly/annual reviews to assess vendor performance, resolve issues, and ensure compliance with PG requirements.
• Review & Analyze Metrics: Provide regular feedback, analysis, and data-driven insights on vendor reporting to management to help shape future program developments.
• Support Procurement & RFPs: Participate in the writing, reviewing, and negotiation of Requests for Proposals (RFPs) for vendor contracts.

Compliance & Administration:

• Ensure Regulatory Adherence: Maintain strict contract and ACA compliance, and ensure all operations align with HIPAA, ADA, SEHP rules, and other state/federal regulations.
• Operational Maintenance: Monitor shared mailboxes and member portals to ensure timely responses and issue resolution.
• Continuous Learning: Stay up to date on industry trends, insurance offerings, and regulatory changes affecting the health plan.

Member Services & Inquiry Resolution:

• Primary Point of Contact: Serve as the main coordinator for member inquiries regarding SEHP benefits and programs, handling incoming calls and written communications.
• Problem Solve & Escalate: Actively research and resolve complex member issues, coordinating directly with vendors when necessary and elevating high-level concerns to management.
• Verify Accuracy: Review and evaluate vendor responses to ensure they align perfectly with the official SEHP benefits descriptions.
• Present Benefits Information: Present educational presentation sessions (both virtually and in-person across the State of Kansas) during annual Open Enrollment to help members understand their benefits.
• Conduct Agency Visits: Travel occasionally for on-site meetings, fairs and seminars.

Qualifications:

Preferred Qualifications:

• Benefits & Insurance Expertise: Knowledge of health insurance plans, vendor relations, or health plan administration.
• Regulatory Knowledge: Understanding of ACA, HIPAA, ADA, and health care compliance standards.
• Contract Management: Proven experience monitoring contract deliverables, Performance Guarantees (PGs), or data evaluations.
• Communication: Public speaking and presentation skills, oral and written communications preparation with the ability to explain complex benefits to diverse audiences.
• Analytical Mindset: Ability to review vendor metrics, draft compliance reports, and contribute to RFP processes.
• Travel Flexibility: Ability to occasionally travel across the State of Kansas for in-person presentations and meetings.

Post Offer Requirement:

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

Recruiter Contact Information

Name: Brianna Brandt

Email: Brianna.brandt@ks.gov

Job Application Process:

• First Sign in or register as a New User.
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
• Upload required documents listed below for the Careers> My Job Applications page.
• Start your draft job application, upload other required documents, and Submit when it is complete.
  • Manage your draft and submitted applications on the Careers> My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email – sent to the Preferred email on the My Contact Information page
  • Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers - My Job Applications page

• DD 214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

• Resume
• Letter of Interest / Cover Letter
• Three Professional References

How to Claim Veterans Preference:

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building 915 SW Harrison Rd.
Topeka, KS 66614

Equal Employment Opportunity:

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.