What are the responsibilities and job description for the Rehabilitation Career Planner position at State of Iowa - Executive Branch?
Job Description
Iowa Workforce Development (IWD) is seeking a Rehabilitation Career Planner to join our team at the Iowa WORKS office in Council Bluffs, Iowa.
Position Details
Provide comprehensive customer support and workforce development services through the Iowa WORKS system. Conduct customer assessments to determine eligibility for specialized programs and job referrals, delivers presentations to customers and employers, and provides guidance on available workforce resources and services. Maintain exceptional customer service while assisting diverse populations in person, by phone, and through virtual platforms. Interpret and applies administrative rules, regulations, and program requirements, utilizes technology to manage and communicate information, collaborates effectively within a team environment, and performs efficiently in fast-paced, high-volume settings requiring multitasking and adaptability.
Core Responsibilities
This position will support the successful inclusion of Iowans with disabilities within the One-Stop employment service system and in the business community. The Disability Program Career Planner will welcome each customer in a friendly and professional manner and provide courtesy, respect, and politeness during all interactions with customers, both internal and external. Ask customers questions to determine programs and services they are seeking and/or needing. Interact effectively and builds respectful relationships among coworkers and partners. Collaborate with team members within the American Job Center, resulting in a better experience for customers. Provide feedback as well as potential solutions to team and/or leadership.
Career Coaching and Customer Support
IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for Iowa WORKS Offices where both employers and job seekers can receive workforce assistance.
Employer Highlights
Skills
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Iowa Workforce Development (IWD) is seeking a Rehabilitation Career Planner to join our team at the Iowa WORKS office in Council Bluffs, Iowa.
Position Details
- Location: 300 W Broadway 13, Council Bluffs, IA
- Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
- Work Flexibility: Hybrid telework and alternate schedules available after six months of employment
Provide comprehensive customer support and workforce development services through the Iowa WORKS system. Conduct customer assessments to determine eligibility for specialized programs and job referrals, delivers presentations to customers and employers, and provides guidance on available workforce resources and services. Maintain exceptional customer service while assisting diverse populations in person, by phone, and through virtual platforms. Interpret and applies administrative rules, regulations, and program requirements, utilizes technology to manage and communicate information, collaborates effectively within a team environment, and performs efficiently in fast-paced, high-volume settings requiring multitasking and adaptability.
Core Responsibilities
This position will support the successful inclusion of Iowans with disabilities within the One-Stop employment service system and in the business community. The Disability Program Career Planner will welcome each customer in a friendly and professional manner and provide courtesy, respect, and politeness during all interactions with customers, both internal and external. Ask customers questions to determine programs and services they are seeking and/or needing. Interact effectively and builds respectful relationships among coworkers and partners. Collaborate with team members within the American Job Center, resulting in a better experience for customers. Provide feedback as well as potential solutions to team and/or leadership.
Career Coaching and Customer Support
- Coach, motivate, and encourage job seekers on all aspects of the job search.
- Provide intensive career planning services to people with disabilities and ensure that individuals are connected to all Workforce Innovation Opportunity Act (WIOA) programs and services that they are eligible for.
- Assist in the facilitation and development of Integrated Resource Teams (IRT's) in the AJC to blend services and funding around an individual customer's needs.
- Possess a strong working knowledge of programs and services regarding needs such as healthcare, Medicare, transportation, housing, and education/ training.
- Assist customers to build their personal and job skills for the primary goal of successful employment.
- Provide customer assistance with preparing and tailoring resumes and cover letters.
- Facilitate mock interviews for customers to appropriate workshops and employment events.
- Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customer/participants of system programs and services, update workshops and presentation as new information is available.
- Build and maintain partnerships with businesses, community organizations, disability groups, government agencies, and workforce partners.
- Provide information on employment services, Social Security work incentives, job accommodations, and disability employment resources.
- Conduct outreach and promote the Ticket to Work program to customers and community stakeholders.
- Participate in Disability Access Committee meetings and provide resources and support.
- Represent the organization through presentations, networking, and community engagement activities to strengthen services for individuals with disabilities.
- Provide individualized career and training services to eligible Adults, Dislocated Workers, and Youth in accordance with Federal, State, and local policies and procedures.
- Administer appropriate assessments to determine career interests.
- Ensure all participants are aware of Work Based Learning and training opportunities in the local area to achieve their individual employment goals.
IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for Iowa WORKS Offices where both employers and job seekers can receive workforce assistance.
Employer Highlights
Skills
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:
- Iowa Public Employees’ Retirement System (IPERS)
- Retirement Investors Club (RIC)
- Hybrid telework opportunities for eligible classifications
- Health, Dental and Vision Insurance
- Vacation Leave
- Sick Leave
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability Insurance
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from an accredited four-year college or university with a degree in any field.
- Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
- A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.