What are the responsibilities and job description for the Driver & Identification Service Center Specialist - Waterloo position at State of Iowa - Executive Branch?
Job Description
At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer! This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We’re looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations.
E very task and customer you interact with will contribute towards making our Mission: Making Lives Better Through Transportation and five Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful.
Duties
Your role as a Specialist will focus on a variety of tasks, both in the office and outside, and no two days will be the same with rotating duties. Specialists are tasked with staying on schedule and ensuring customer satisfaction by:
Hours: Monday through Friday 8:00 AM to 4:30 PM; Occasional in-state travel will be expected along with reporting to various locations as needed.
As a State of Iowa employee, you will be eligible for the following benefits:
Special Requirements
The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer! This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We’re looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations.
E very task and customer you interact with will contribute towards making our Mission: Making Lives Better Through Transportation and five Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful.
Duties
Your role as a Specialist will focus on a variety of tasks, both in the office and outside, and no two days will be the same with rotating duties. Specialists are tasked with staying on schedule and ensuring customer satisfaction by:
- Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
- Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility
- Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
- Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility
- Supporting teammates through knowledge sharing, training, mentoring, etc.
Hours: Monday through Friday 8:00 AM to 4:30 PM; Occasional in-state travel will be expected along with reporting to various locations as needed.
As a State of Iowa employee, you will be eligible for the following benefits:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
- Insurance benefits start the first month following 30 days of employment and costs can be reviewed here.
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
Special Requirements
- Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks.
- After Hire: Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.
- 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
- A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.