What are the responsibilities and job description for the Administrative Support Assistant 3 - Ankeny position at State of Iowa - Executive Branch?
Job Description
Are you looking for a new opportunity? Do you want to be a part of the Iowa Department of Transportation's (DOT) commitment to service? If so, look no further! Our Motor Vehicle Division is looking to fill an Administrative Support Assistant 3 position in our Information Center.
Our Mission
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.
Contributing To Our Mission
As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state by providing upbeat, quality and professional customer service and meet customer needs in all program areas of the office. This is done by reviewing applications, requesting personal information from motor vehicle records and maintain records of current Driver's Privacy Protection Act agreements.
Shift: Monday - Friday, 8:00 AM - 4:30 PM
Your Responsibilities
This position is a covered position under the REAL ID Act of 2005, 49 U.S.C.
Be the newest member of our team! You have the freedom to flourish in Iowa – Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Are you looking for a new opportunity? Do you want to be a part of the Iowa Department of Transportation's (DOT) commitment to service? If so, look no further! Our Motor Vehicle Division is looking to fill an Administrative Support Assistant 3 position in our Information Center.
Our Mission
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.
Contributing To Our Mission
As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state by providing upbeat, quality and professional customer service and meet customer needs in all program areas of the office. This is done by reviewing applications, requesting personal information from motor vehicle records and maintain records of current Driver's Privacy Protection Act agreements.
Shift: Monday - Friday, 8:00 AM - 4:30 PM
Your Responsibilities
- Answer telephone inquiries from the general public and government agencies inquiring into their driving or registration privileges. These calls must be correctly handled in a timely and professional manner explaining Iowa law, procedures and the steps needed to reinstate their driving privileges.
- Review and process information from various sources such as the court, county attorneys, police officers, and insurance companies to maintain driving records as required by Iowa Code and Federal Laws and Regulations.
- Assist customers with scheduling appointments to visit our service center.
- Positive attitude
- Top notch customer service
- Problem solving
- Organization skills
- Time management
- Prefers a team-oriented environment
This position is a covered position under the REAL ID Act of 2005, 49 U.S.C.
- 30301 note, as further defined in 6 CFR Part 37.
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
- Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here .
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
Be the newest member of our team! You have the freedom to flourish in Iowa – Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
- A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
