What are the responsibilities and job description for the WRAPAROUND IMPLEMENTATION & CONTINUOUS QUALITY IMPROVEMENT MANAGER position at State of Illinois?
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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
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Date: Aug 14, 2026
Location:
Mount Vernon, IL, US, 62864
#job-location.job-location-inline { display: inline; }
Job Requisition ID: 57859
Job Requisition ID: 57859
Opening Date: 08/14/2026
Closing Date: 08/28/2026
Agency: Department of Children and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Starting Salary $9,000 to $11,000 Monthly
Job Type: Salaried
Category: Full Time
County: Jefferson
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Implementation & Continuous Quality Improvement Manager. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership and communication capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
Essential Functions
Serves as Statewide Wraparound Implementation and Continuous Quality Improvement Manager
Oversees fidelity monitoring tools, such as Wraparound Fidelity Index (WFI), Team Observation Measure (TOM), and DCFS practice observations
Designs and manages CQI processes that integrate fidelity, outcomes, and qualitative data
Serves as the contract monitor for Wraparound providers
Provides leadership, guidance, and coordination to strengthen authentic engagement of families, youth, lived experts, and community partners
Prepares summaries, dashboards, and briefings for senior leadership
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
Requires a master’s degree in social work or a related human services field
Requires three years of child welfare administrative experience
Preferred Qualifications
4 years of professional experience in a public or private organization exercising working knowledge and application of child welfare principles, best practice development, employee coaching, emerging issues, and research
4 years of professional experience in a public or private organization conducting strategic planning and/or employee coaching
3 years of professional experience in policy development and implementation for a public or private social service organization
3 years of professional experience in a public or private organization exercising knowledge of child welfare related federal and state laws, rules, and regulations
Conditions of Employment
Requires the ability to pass a background check
Requires ability to travel on a frequent basis in the performance of duties. Requires appropriate, valid driver’s license
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
About the Agency
DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. The Office of Legal Services works in a supportive capacity to ensure Departmental adherence to all applicable laws, statutes, regulations, and court orders.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Work Hours: Monday-Friday 8:30am-5:00pm
Headquarter Location: 321 A Withers Dr, Mount Vernon, Illinois, 62864
Work County: Jefferson
Agency Contact: Michael Bernardy
Email: Michael.Bernardy@illinois.gov (for questions only)
Posting Group: Social Services
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com
Nearest Major Market: Mount Vernon
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
.buttontext1994038eb7b1eb4e a{ border: 1px solid transparent; } .buttontext1994038eb7b1eb4e a: focus{ border: 1px dashed #000000 !important; outline: none !important; }
Date: Aug 14, 2026
Location:
Mount Vernon, IL, US, 62864
#job-location.job-location-inline { display: inline; }
Job Requisition ID: 57859
Job Requisition ID: 57859
Opening Date: 08/14/2026
Closing Date: 08/28/2026
Agency: Department of Children and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Starting Salary $9,000 to $11,000 Monthly
Job Type: Salaried
Category: Full Time
County: Jefferson
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Implementation & Continuous Quality Improvement Manager. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership and communication capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
Essential Functions
Serves as Statewide Wraparound Implementation and Continuous Quality Improvement Manager
Oversees fidelity monitoring tools, such as Wraparound Fidelity Index (WFI), Team Observation Measure (TOM), and DCFS practice observations
Designs and manages CQI processes that integrate fidelity, outcomes, and qualitative data
Serves as the contract monitor for Wraparound providers
Provides leadership, guidance, and coordination to strengthen authentic engagement of families, youth, lived experts, and community partners
Prepares summaries, dashboards, and briefings for senior leadership
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
Requires a master’s degree in social work or a related human services field
Requires three years of child welfare administrative experience
Preferred Qualifications
4 years of professional experience in a public or private organization exercising working knowledge and application of child welfare principles, best practice development, employee coaching, emerging issues, and research
4 years of professional experience in a public or private organization conducting strategic planning and/or employee coaching
3 years of professional experience in policy development and implementation for a public or private social service organization
3 years of professional experience in a public or private organization exercising knowledge of child welfare related federal and state laws, rules, and regulations
Conditions of Employment
Requires the ability to pass a background check
Requires ability to travel on a frequent basis in the performance of duties. Requires appropriate, valid driver’s license
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
About the Agency
DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. The Office of Legal Services works in a supportive capacity to ensure Departmental adherence to all applicable laws, statutes, regulations, and court orders.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Work Hours: Monday-Friday 8:30am-5:00pm
Headquarter Location: 321 A Withers Dr, Mount Vernon, Illinois, 62864
Work County: Jefferson
Agency Contact: Michael Bernardy
Email: Michael.Bernardy@illinois.gov (for questions only)
Posting Group: Social Services
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com
Nearest Major Market: Mount Vernon
Benefits:
Health Insurance, Vacation & Paid Time Off, Pension PlanSalary : $9,000 - $11,000