What are the responsibilities and job description for the Quality Assurance Reviewer position at State of Illinois?
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Opening Date: 10/14/2026
Closing Date: 10/27/2026
Agency: Department of Human Services
Class Title: PUBLIC AID QUALITY CTRL REVIEWER (35892)
Skill Option: None
Bilingual Option:
Salary: Anticipated Salary: $5,834 - $8,307 per month ($70,008 - $99,684 per year)
Job Type: Salaried
Category: Full Time
Number of Vacancies: 2
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
Work Hours: Mon-Fri, 8:30am - 5:00pm; 1 hr unpaid lunch
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 5020 Industrial Ave, Springfield, Illinois, 62703
Work County: Sangamon
Agency Contact: DHS.HiringUnit@Illinois.gov
Why Work for Illinois?
Position Overview
Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts case reviews with an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures. Conducts interviews with public assistance recipients, responsible relatives, and staff to verify information. Analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement. Travels in the performance of duties, including overnight stays.
Essential Functions
- Performs comprehensive, detailed analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management, reduce expenditures, and avoid quality control errors.
- Conducts interviews with public assistance recipients and responsible relatives.
- Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing computer programs to determine error-trends and provide recommendations to management to improve outcomes.
- Reviews, studies, and applies Federal and State policies, procedures and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review.
- Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
- Requires two (2) years of professional experience in casework or related area.
Preferred Qualifications
- Three (3) years of professional experience administering a supplemental nutrition assistance program.
- Two (2) years of professional experience working with public assistance policies and programs such as Federal Supplemental Nutrition Assistance Program (SNAP).
- Two (2) years of professional experience utilizing public assistance interviewing techniques.
- Two (2) years of professional experience examining and evaluating data in accordance with established criteria.
- Two (2) years of professional experience presenting and preparing clear, concise, and accurate reports.
Conditions of Employment
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to work overtime and/or outside of regular business hours.
- All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
About the Agency
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Benefits:
Health Insurance, Vacation & Paid Time Off, Pension PlanSalary : $70,008 - $99,684