What are the responsibilities and job description for the Eligibility System Tester (MOA II) position at State of Illinois?
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Closing Date: 10/14/2025
Agency: Department of Healthcare and Family Services
Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option: None
Bilingual Option: None
Salary: Anticipated starting salary $6589/monthly; Full salary range $6589 - $9541/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
Essential Functions
- Under direction, serves as an Eligibility System Tester by conducting independent complex duties in the research, monitoring and analysis for Integrated Eligibility System (IES), Application for Benefits Eligibility (ABE), Manage My Case (MMC) systems
- Conducts comprehensive analytical research of IES, ABE and MMC activity and their impact across systems
- Researches and analyzes the effectiveness of protocols, policy implementation and communication
- Serves a liaison with other agencies/organization/intra-agency regarding the systems
- Attends various meetings to identify priority areas for requirements and design, for testing, to discuss issues and successes of testing
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research
- Requires three (3) years progressively responsible professional experience in management operations analysis
- At least one (1) year of experience conducting user acceptance testing of system functionality, preferably within the Integrated Eligibility System (IES) in Illinois
- At least two (2) years of work experience with Medical Programs administered by the Department of Healthcare and Family Services such as Modified Adjusted Gross Income (MAGI), Assistance to the Aged, Blind, and Disabled (AABD), and All Kids within the IES or a similar public benefits eligibility system, preferably in Illinois as a Human Services Caseworker (HSC) or a Social Services Career Trainee (SSCT)
- At least two (2) years of experience reviewing and interpreting complex information and communicating it to a variety of audiences
- At least one (1) year of experience documenting processes, evaluating their effectiveness, and implementing changes as needed
- At least two (2) years of experience utilizing Microsoft Office software products, including but not limited to Microsoft Excel
- Requires completion of a background check and self-disclosure of criminal history
- Requires the ability to utilize and maintain state issued equipment such as a laptop
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Location: 201 South Grand Ave E Springfield, IL 62704-3803
Email: HFS.DMPApps@illinois.gov
Posting Group: Leadership & Management
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield
Salary : $6,589 - $9,541
