What are the responsibilities and job description for the TAX CLERK position at State of Hawaiʻi?
Recruitment Information
This recruitment is for the Department of Taxation for OAHU and MAUI ONLY
Required Forms / Documentation
You must submit the following forms / documentation together with your application or your application may be rejected: ONLY transcripts will be accepted. A photocopy will be accepted, however, DoTAX reserves the right to request for an official copy.
NOTIFICATION TO APPLICANTS
The Department of Taxation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner.
Duties Summary
Tax Services & Processing Division:
Account Management Section: The functions of Account Management is to provide computer-based correction activities to the demographic or financial information on a taxpayer’s account, in order to process, post, or update net income, general excise, use, county surcharge, withholding, transient accommodation, rental motor vehicle and tour vehicle surcharge tax returns, and also processes, issues, and update license and permit information issued by the Department.
Customer Inquiry Section: The Customer Inquiry Section is the central hub for all incoming and outgoing communications with taxpayers. This includes inquiries from taxpayers and taxpayers’ representatives through in person, telephone calls, web messaging and written communications. Inquiries include requests for various tax forms, assistance with tax account questions and issues and requests for address changes. All tax types are included in these requests.
Compliance Division
Collection Branch: The Collections Branch conducts/enforces collection of delinquent taxes by appropriate collection procedures; secures non-filed returns from taxpayers; and conducts investigations to determine compliance with state tax laws.
Maui District Office : The Maui District Office conducts office and field examinations of all tax returns filed for general excise, income, miscellaneous, and transient accommodation taxes on the island of Maui. Prepares tax assessments, following established rules
Job Duties
Account Management Tax Clerks :This position expeditiously correct all header, business rule, financial and other types of simple to moderate errors of all returns and other documents (e.g. extension of time to file, HARPTA filings, etc.) with the objective of getting the respective return of other fillings to post with the Gentax system.
Customer Inquiry Tax Clerks : The positions assist taxpayers, or their representative satisfy their inquiries, either in-person, by telephone, by web response or in written communication. This position works closely with all sections of Taxpayer Services in an effort to achieve Departmental and branch goals.
Collection Branch Tax Clerks : The position collects delinquent State taxes through contacts with taxpayers. They interview delinquent taxpayer regarding payment of tax liabilities arising from wages and business of individuals taxpayers, partnerships, and corporations. Provides information when requested regarding State Income, General Excise, Hawaii Withholding and other tax laws concerning delinquency.
Maui District Office Tax Clerks : This position provides assistance of a varied nature to customers who contact the one stop services section: answers and resolves simpler complaints; assists customers in filing of their net income, general excise and withholding; transient accommodations tax returns and license application as requested; cashiering of tax payments; etc.
Minimum Qualification Requirements
Prerequisite Knowledge, Skills, and Abilities Required:
Knowledge of: Arithmetic, English language, and office equipment such as adding and calculating machines and personal computers.
Ability to: Think logically and analytically to e.g. determine how someone might have erred in making particular computations on tax forms; communicate effectively orally and in writing in the English language; elicit information from individuals and judge pertinence of such information; read and understand complex materials such as tax manuals; use tact and sound judgement to deal effectively with taxpayers and others; follow and/or provide orals and written procedures and instructions; understand the impact of actions taken/recommended; and plan and organize work.
Experience Requirements: Applicants must have progressively responsible experience of the kind and quality described in the statements below and in the amounts shown below or any equivalent combination of training and experience.
Specialized Clerical Experience: One (1) year of responsible, substantive clerical work experience which demonstrated numerical facility and logical, analytical thinking and involved reviewing documents to ensure that numerical data and arithmetic computations are complete, accurate, properly categorized and recorded, and in accordance with pertinent rules, policies, procedures, and guidelines.
Other Information
Substitution Allowed:
This recruitment is for the Department of Taxation for OAHU and MAUI ONLY
- Applications are available at the Department of Taxation (DoTAX) – Human Resources Office or at http://tax.hawaii.gov/about/jobs/
- Complete and return all forms to the Department of Taxation – Human Resources Office, P.O. Box 259, Honolulu, Hawaii 96809.
Required Forms / Documentation
You must submit the following forms / documentation together with your application or your application may be rejected: ONLY transcripts will be accepted. A photocopy will be accepted, however, DoTAX reserves the right to request for an official copy.
NOTIFICATION TO APPLICANTS
The Department of Taxation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner.
Duties Summary
Tax Services & Processing Division:
Account Management Section: The functions of Account Management is to provide computer-based correction activities to the demographic or financial information on a taxpayer’s account, in order to process, post, or update net income, general excise, use, county surcharge, withholding, transient accommodation, rental motor vehicle and tour vehicle surcharge tax returns, and also processes, issues, and update license and permit information issued by the Department.
Customer Inquiry Section: The Customer Inquiry Section is the central hub for all incoming and outgoing communications with taxpayers. This includes inquiries from taxpayers and taxpayers’ representatives through in person, telephone calls, web messaging and written communications. Inquiries include requests for various tax forms, assistance with tax account questions and issues and requests for address changes. All tax types are included in these requests.
Compliance Division
Collection Branch: The Collections Branch conducts/enforces collection of delinquent taxes by appropriate collection procedures; secures non-filed returns from taxpayers; and conducts investigations to determine compliance with state tax laws.
Maui District Office : The Maui District Office conducts office and field examinations of all tax returns filed for general excise, income, miscellaneous, and transient accommodation taxes on the island of Maui. Prepares tax assessments, following established rules
Job Duties
Account Management Tax Clerks :This position expeditiously correct all header, business rule, financial and other types of simple to moderate errors of all returns and other documents (e.g. extension of time to file, HARPTA filings, etc.) with the objective of getting the respective return of other fillings to post with the Gentax system.
Customer Inquiry Tax Clerks : The positions assist taxpayers, or their representative satisfy their inquiries, either in-person, by telephone, by web response or in written communication. This position works closely with all sections of Taxpayer Services in an effort to achieve Departmental and branch goals.
Collection Branch Tax Clerks : The position collects delinquent State taxes through contacts with taxpayers. They interview delinquent taxpayer regarding payment of tax liabilities arising from wages and business of individuals taxpayers, partnerships, and corporations. Provides information when requested regarding State Income, General Excise, Hawaii Withholding and other tax laws concerning delinquency.
Maui District Office Tax Clerks : This position provides assistance of a varied nature to customers who contact the one stop services section: answers and resolves simpler complaints; assists customers in filing of their net income, general excise and withholding; transient accommodations tax returns and license application as requested; cashiering of tax payments; etc.
Minimum Qualification Requirements
Prerequisite Knowledge, Skills, and Abilities Required:
Knowledge of: Arithmetic, English language, and office equipment such as adding and calculating machines and personal computers.
Ability to: Think logically and analytically to e.g. determine how someone might have erred in making particular computations on tax forms; communicate effectively orally and in writing in the English language; elicit information from individuals and judge pertinence of such information; read and understand complex materials such as tax manuals; use tact and sound judgement to deal effectively with taxpayers and others; follow and/or provide orals and written procedures and instructions; understand the impact of actions taken/recommended; and plan and organize work.
Experience Requirements: Applicants must have progressively responsible experience of the kind and quality described in the statements below and in the amounts shown below or any equivalent combination of training and experience.
Specialized Clerical Experience: One (1) year of responsible, substantive clerical work experience which demonstrated numerical facility and logical, analytical thinking and involved reviewing documents to ensure that numerical data and arithmetic computations are complete, accurate, properly categorized and recorded, and in accordance with pertinent rules, policies, procedures, and guidelines.
Other Information
Substitution Allowed:
- A Certificate of Achievement in Accounting, an Associate in Science Degree in Accounting, or a bachelor’s degree in Accounting from an accredited college or university may be substituted for Specialized Clerical Experience required.
- Successful completion of fifteen (15) semester credit hours of coursework from an accredited college or university which included at least six (6) semester credit hours in accounting courses may be substituted for six (6) months of Specialized Clerical Experience.