Investigations Team Lead- Atlanta

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Job Title:

Investigations Team Lead- Atlanta

Agency:

Department of Behavioral Health and Developmental Disabilities

Job Requisition ID:

JR0000005452

Shift:

Not Applicable (United States of America)

Compensation Details:

BASED ON EDUCATION AND EXPERIENCE

Job Description:

Job Title: Investigations Team Lead- Atlanta

Workplace: Atlanta, Ga.

Remote

Travel: less than 20%

Job Summary:

• Guide the day-to-day activities of assigned team to include supervision, ongoing coaching, training, and support.

• Prepare schedules and monitor attendance.

• Built team collaboration in a remote environment.

• Train new staff to include one on one sessions and shadowing.

• Supervise and direct investigators, giving instructions and guidance through case supervision and developing necessary resources and tools if gaps are identified.

• Monitor team for accuracy and productivity.

• Participate in projects as assigned.

• Provide investigative support as directed to other external investigative and regulatory/enforcement agencies.

• Conduct investigations as required.

• Assist with case management as needed.

• Review findings of investigations to ensure they accurately, clearly, and thoroughly draw conclusions based upon evidence, testimony and policy, rules, regulations, etc.

• Accurate, thorough, and timely entry of data into multiple databases.

• Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.

• Project a professional image through in-person, phone, and electronic communications.

• Plan and prioritize workload to meet day to day needs.

• Read, screen, and respond to correspondence in a timely manner.

• Community effectively with internal and external stakeholders.

• Identify and prioritize critical issues within identified parameters.

• Use sound judgment to respond appropriately to internal and external contacts.

• Independently establish and monitor deadlines to ensure timeliness.

• Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.

• Collaborate and work effectively as a team member.

• Assist with projects as needed.

• Participates in team meetings and attend trainings.

• Travel statewide as needed.

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

• Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

Minimum Qualifications:

High school diploma/GED and four (4) years of job-related experience; or two (2) years of experience required at the lower level Complnc Specialist 2 (RCP061) or position equivalent.-Note: Some positions may require a certification or licensure. -Note: Some positions may require a valid driver's license.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.