Customer Svc Associate 2

• Agency Logo:
• Requisition ID: ADM0JBB
• Number of Openings: 4
• Advertised Salary: 30,000
• Shift: Day Job
• Posting End Date: Apr 28, 2026

Customer Service Associate 2

Duties and Responsibilities:

Under general supervision, the Customer Service Associate 2 receives and handles a high volume of calls ranging from general information to inquiries about suspended / revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public, other agencies, courts, or businesses and ensures privacy is maintained. The Customer Service Associate 2 accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law, policy, or procedure impacting the driver record; and provides high levels of customer service while handling difficult situations. The Customer Service Associate 2 answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memos, procedures, and materials.

This position is located in Conyers, Georgia

Minimum Qualifications:

• High School diploma or GED AND One (1) year of full-time work experience providing customer support or technical assistance within the last three (3) years

Preferred Qualifications: Preferences will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following:

• One (1) year of experience handling or processing driver’s license transactions with proficiency – emphasis on suspensions and reinstatements
• Two (2) years of high-volume call center experience
• Three (3) years of customer service experience
• Preference will be given to bilingual applicants

A pre-employment background check is required for the selected candidate.

Conditions of Employment: A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license.

Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants may apply on

Team Georgia Careers - Jobs

Please Read:

• Due to the high volume of applications, we are unable to provide individual status updates by phone or email.
• All qualified applicants will be considered; however, not all will be selected for an interview.
• Candidates chosen to move forward will be contacted directly by the hiring agency.
• Applicants who are not selected will receive notification.
• Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.
• Be sure to complete the entire application. An attached résumé does not replace a fully completed work experience section.
• All candidates are subject to background to include (motor vehicle, credit, and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS