What are the responsibilities and job description for the TECHNICAL SUPPORT SPECIALIST position at STATE OF FRANKLIN HEALTHCARE GROUP?
WHO WE ARE:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
PRIMARY RESPONSIBILITIES:
- Account management.
- Technical assistance; computer systems, software, and hardware.
- Respond to queries in a timely manner.
- Daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs.
- Follow-up to ensure issue is resolved properly.
- Compile information and prepare reports.
REQUIREMENTS:
- High school diploma or GED
- Bachelor’s degree in information systems or related field desired
EXPERIENCE:
- Basic understanding of Active Directory, Networking concepts, and TCP/IP.
- Windows 10 & XP operation, installation, and troubleshooting.
- Proficient knowledge of all Microsoft Office products.
- Hardware/software installation, upgrades, and troubleshooting.
*Experience in a physician office setting is preferable. *
WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:
- Company Provided Life and Accidental Death and Dismemberment Insurance
- Company Provided Long Term Disability Insurance
- Employee Stock Ownership Plan
- 401(k) Company Contributions
- Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
- Company match in Health Savings Account Plans (restrictions apply)
- Vacation, Personal, Sick and Holiday Time Off
- An array of team member perks and discounts
- Tuition Assistance Programs
- And more!