FAMILY SUPPORT WORKER OPS - 60932638

Requisition No: 878657 

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS - 60932638

 Pay Plan: Temp

Position Number: 60932638 

Salary:  agency to update 

Posting Closing Date: 07/03/2026 

Total Compensation Estimator Tool

Family Support Worker 

Department of Children and Families

Palm Bay, Florida

***This is for a Full Time Other Personal Services (OPS) Family Support Workers position***.

 Duties and Responsibilities:

• Assists investigators in maintaining caseload of families receiving social services.
• Assists clients in completing forms for services and benefits. • Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provides materials to individuals and/or families about nutrition, infant development, and parenting skills.
• Ensures immunizations and well-baby visits are received in a timely manner.
• Assists individuals and/or families in learning how to access community services.
• Works with family to develop family support plan.
• Conducts interviews to collect general household data in order to assist household members.
• Coordinates necessary transportation for families.
• Maintains and updates client files.
• Participates in trainings.
• Makes referrals for emergency and ongoing services within the agency and to other agencies.
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Performs related work as required. Provides phone and client contact support. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Knowledge, Skills, and Abilities:

• Knowledge of basic childcare practices.
• Knowledge of elderly care practices. 
• Knowledge of principles and techniques of effective communication. 
• Knowledge of community resources. 
• Knowledge of program objectives. 
• Knowledge of basic arithmetic. 
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services. 
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or childcare settings. 
• Ability to interview clients to identify needs. 
• Ability to communicate effectively. 
• Ability to plan, organize and coordinate work activities. 
• Ability to establish and maintain working relationship with others.

Requirements:

• High school diploma.
• Incumbents in this job class are required to use a personal vehicle to conduct field investigations, field visitations, or transportation of clients.
• Must maintain a valid driver's license.
• Must maintain a valid vehicle registration.
• Must maintain appropriate automobile insurance. (Incumbents will receive a Vehicle Insurance allowance)

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.