CUSTOMER SERVICE REPRESENTATIVE I

Requisition No: 874145

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005260

Pay Plan: Career Service

Position Number: 73005260

Salary: $38,760.36 - $49,501.08 / annually

Posting Closing Date: 04/22/2026

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• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *
• Experience communicating with others to gather information. *

• • Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

• Full-time (40 hours per week) position; standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Port Charlotte Service Center, in Charlotte County, FL).

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.