Lean Continuous Improvement Manager - Regulatory Systems

Introduction

The Division of Water manages and protects Delaware’s water resources. It provides technical assistance, laboratory services, and regulatory guidance and implementation. Click here for more information about the Division of Water.

Summary Statement

Leads the Division of Water’s continuous improvement and permitting modernization initiatives by evaluating business processes, identifying operational efficiencies, and implementing LEAN solutions that improve regulatory performance, transparency, and customer service. Manages process improvement projects, develops tracking and performance tools, coordinates with program subject matter experts, stakeholders, and vendors, and bridges business and technical requirements. Provides staff training on continuous improvement methods, supports development of business analytics and performance metrics, oversees implementation of strategic initiatives, and may supervise planning staff and contractors to ensure timely, measurable, and sustainable operational improvements.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. Reviews, evaluates, and makes recommendations for improvements to state processes, products, and services by identifying opportunities, planning improvements, defining the change, and measuring results. Selects, interprets, and utilizes continuous improvement methods, models, and tools such as plan-do-check-act (PDCA), A3, and define-measure-analyze-improve-control (DMAIC) models. Measures lead and lag performance and conducts statistical analyses such as root cause analysis to identify the cause of issues, or gap and impact analysis to define current and future state objectives and processes. Partners and collaborates with customers, business process owners, management, and end users to develop business process models, customer journey maps, and workflows, considering problems such as areas of waste and improvement opportunities to create a clear vision of future state outcomes. Aligns business requirements, scope, and objectives with the overall business strategy and identifies, tracks, and resolves issues, problems, and challenges. Integrates service delivery with business analysts, change and project management resources, providing updates, information, and coordinating continuous improvement activities as needed with project and program team members. Conducts voice of the customer requirements gathering, user experience design reviews and customer experience satisfaction reviews to build/validate processes that are better informed by end user needs. Maintains effective lines of communication and delivers high quality, customized communications timely and accurately. Assists technical and non-technical teams with the interpretation of user requirements and communicates breakthrough opportunities to stakeholders. Utilizes modern tools and software platforms such as Microsoft Visio and ARIS for business process mapping and adheres to a consistent method for documenting value streams. Prepares visual, statistical, and narrative reports that clearly and accurately document findings, supporting facts, and recommendations. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Lean Continuous Improvement Manager Applicants must have education, training, and/or experience in the following areas: Completion of a professional continuous improvement certification such as Lean Six Sigma Green Belt. Four years’ experience in performing continuous improvement work such as reviewing, evaluating, and making recommendations for improvements to processes, products, and services by identifying opportunities, planning improvements, defining the change, and measuring results. Three years’ experience in conducting data analysis, statistical modeling, impact, or root cause analysis, and recommending improvements based on findings. Two years’ experience in designing, prioritizing, and defining the scope of continuous improvement analyses, studies, or projects including selecting appropriate continuous improvement methods, models and tools. Six months' experience in budget, grant or contract administration such as developing, monitoring and controlling budgets, grants, or contracts.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

DNREC does not provide sponsorship for holders of H-1 B Visas. Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources. As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving). All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.