Crisis Intervention Manager

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent in this position will supervise behavioral health crisis response services to individuals with a variety of severe and persistent mental illnesses and addictive conditions.� Responsibilities include managing, supervising and supporting a 24/7 crisis response team, assuring its effectiveness in meeting the needs of individuals and the DSAMH mission, developing relationships with multiple areas of State government such as law enforcement and various divisions within DHSS as well as non-governmental partners such as community providers and advocacy groups. This position will work Monday through Friday following an 8:00am-4:30pm schedule.�This role operates on a standard schedule and is not designated as Essential Personnel. While it supports daily operations, it is not critical to continuous service delivery, and responsibilities can be adjusted or absorbed as needed.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. This class works rotating shifts (days, evenings, and overnights), weekends, and holidays to meet the operational needs of the program. These positions are designated as Essential Personnel and are required to report to work regardless of weather or State of Emergency. Delivers acute crisis intervention services, reviewing each case to initiate care and determine the appropriate clinical response, in compliance with agency, state, and federal, laws, rules, regulations, professional mandates, and best practices. Participates as a member of a crisis team answering crisis hot-line calls, performing on-site assessments for walk-ins, and providing mobile crisis response in the community which includes unknown and unpredictable situations; interacts with local law enforcement or other related agencies. Conducts rapid mental health screening and evaluations of patients, clients, family members, and/or any other individuals experiencing an acute behavioral health crisis. Uses de-escalation techniques and takes appropriate action/intervention while maintaining the safety of individuals served, crisis staff, and the community. Provides guidance, consultation, and education on crisis interventions, client/family needs and challenges, available resources, and other related matters; and promotes positive interactions among family members. Makes recommendations to ensure a continuum of care after the initial crisis is stabilized, provides follow-up support and monitoring, and completes referrals to mental health and/or substance use treatment facilities or other services. Advocates for clients and families in the protection of rights; obtains consent for treatment, Releases of Information, and other necessary forms. Completes continuing education to remain current on crisis intervention and response methods, techniques, and best practices. This includes becoming a Delaware Credentialed Mental Health Screener (DE-CMHS) and completing the necessary continuing education to maintain this credential.� Prepares and submits summaries and reports that clearly and accurately document each case, resulting action/intervention, and other relevant information in compliance with state and federal requirements. Uses automated information systems and computer software to research, review, analyze, document, and report on health/human services information. May participate in community projects and community outreach including providing mental health support during and following a community or statewide disaster. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required.

Job Requirements

Job Requirements for Crisis Intervention Manager Applicants must have education, training, and/or experience demonstrating competence in each of the following areas: Possession of a Master’s degree or higher in Behavioral or Social Science or related field. Possession of one or more of the following: Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor-Mental Health (LPC-MH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist in Delaware. Credentialed Mental Health Screener (CMHS) through the State of Delaware or CMHS eligible. Four years’ experience in providing clinical treatment, counseling, or crisis intervention services. One year of experience in program evaluation which includes evaluating programs and services to identify problems, determine compliance, and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met. Coursework, training, and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

Additional Posting Information

Levels of Work� Crisis Intervention Manager� This level manages statewide crisis intervention operations, programs, and services. Work is distinguished from previous levels by managing and making decisions on crisis interventions with significant input at the program and strategic policy level. Employees manage work as a Delaware Credentialed Mental Health Screener (DE-CMHS) and ensure proper training, development, and credentialling of staff. Work also includes regularly participating in and providing information to special committees, boards, commissions, and/or task forces. Receives general direction and guidance from an administrative supervisor or higher in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives and manages daily operations.� Manages statewide crisis intervention operations, programs, and services which includes developing, implementing, supervising, evaluating, and overseeing daily crisis response and interventions, and ensuring goals and objectives are met.�� Supervises two or more merit full time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.�� Reviews data and performance to identify needs and implements changes that improve compliance, effectiveness, and risk to individuals served, the crisis staff, and the safety of the community.� Participates in the development and implementation of strategic initiatives, operations, policies, and procedures.� Analyzes new or revised state and federal laws, rules, and regulations and determines impact on crisis intervention operations, programs, and services.� Communicates effectively with management, agency leadership, state, federal, or other agencies; boards, commissions, or administrative bodies to make decisions on complex challenges, provide policy direction, and ensure all program and service needs and objectives are met.

Conditions of Hire

Pre-employment Drug Testing:� Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process. Criminal background check:�A satisfactory criminal background check is required as a condition of hire. �The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our�Job Seeker Resources. DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.� Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.� If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�

Salary : $67,818 - $101,728