What are the responsibilities and job description for the Training Specialist III (Remote) position at State of Colorado?
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. The DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services.
We’re hiring an organized communicator and collaborator to be our Training Specialist on our DRIVES Training team with the DMV! Use your excellent time management skills to deliver quality training to over 2000 stakeholders from the State, County and other areas while being able to handle any emergency deliverables. Your communication skills will ensure staff are trained and certified for their positions. When receiving calls and service desk tickets from your stakeholders, your expertise and customer service skills will ensure they are given the correct information and are able to do their jobs. If you’re ready to make a difference at DOR, then this position may be for you!
Primary Duties:
Administer Training -
- Conducts, assesses and delivers comprehensive and technical training classes and tests for DRIVES users located in State and County Driver License Offices, Driver Control Units, State Vehicle Services and County Motor Vehicle Offices statewide. Examples of training include, but are not limited to: administering training in a virtual environment with occasional in person classes, auditing employees going through training to ensure competencies are learned, administering new hire training as well as ongoing refresher training, and administering written and practical assessments to evaluate DRIVES knowledge. Responsible for becoming certified in BOST (Basic Operator Skills Testing) so Trainer can certify County Driver License employees to conduct skills tests.
Training Development -
- Designs and develops training courses (virtual and in person) new hire onboarding as well as ongoing refresher training for DRIVES end users, collects and reports data on training needs, determines the method of delivery and course objectives, makes revisions to existing training material based on policies and State statute changes, and executes training logistics (equipment, materials, registration, evaluations).
End User Support -
- Provides technical assistance and support for inquiries and issues related to DRIVES via phone (call center environment) and email.
This position requires overnight and extended travel to Driver License Offices and County Motor Vehicle Offices across the State. A State vehicle will be available to use. There will be occasional, in office work.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description:
H4I3XX
TRAINING SPECIALIST III
MINIMUM QUALIFICATIONS:
Experience Only:
Seven (7) years of full-time professional experience employed in a position that is responsible for developing and/or delivering business systems training to adult learners in a class-room and/or virtual setting
OR
Education and Experience:
A combination of related education in Business, Training, Higher Education, Technology or related field and/or relevant full-time professional experience employed in a position that is responsible for developing and/or delivering business systems training to adult learners in a class-room and/or virtual setting equal to seven (7) years
Preferred Qualifications:
The preferred candidate will possess the following:
- State experience working on a technical customer service team
- Experience working in a county or State office using DRIVES
- Experience working on a help desk or call center environment
- Additional years experience working in public service at the federal, state, county, or local level
- Instructional Design Experience
- Experience using audio/visual equipment and materials
- Intermediate to advanced PowerPoint and Articulate Storyline skills
- Demonstrated verbal and written communication
- Experience creating Web-based Training modules using Articulate Storyline
- Experience creating and writing storyboards, scripts or outlining training
- Experience facilitating training classes virtually
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
- Have an assigned State fleet vehicle
- Are required to operate a vehicle as part of the position
- Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
- Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
- Recommended attachments: Resume and Cover letter
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
APPEAL RIGHTS
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader)(Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.