SNAP Performance Team Lead

For Statewide Hiring Freeze NON-EXEMPTED position ONLY:

The effective start date of the selected candidate will begin on or after January 1, 2026. 

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The Food and Energy Assistance Division is responsible for the administration of several major Federal programs such as the Supplemental Nutrition Assistance Program (SNAP), Electronic Benefit Transfer (EBT) program, Food Distribution Programs (FDP), the Summer Electronic Benefit Transfer (S-EBT) program and the Low Income Energy Assistance Program (LEAP) and associated support systems and subprograms that address food and energy needs for Coloradans.  In a state-run, county-administered system, this unit is responsible for the oversight of county operations.  Specifically, the Performance Team unit creates, implements, and monitors the application of policy, procedures, and rules for SNAP.  The unit is also responsible for performing comprehensive management evaluations of local operations, SNAP issuance accountability and monitoring, performance evaluation through data analysis, and monitoring participation, performance improvement planning and implementation.

Please Note: * Hybrid Position with a minimum of 2 required in-office days @ 1575 Sherman St. *

This position provides county support for the administration of the SNAP program in Colorado through interpretation of federal and state rules, including Management Evaluation reviews, technical assistance, and general program assistance to county staff responsible for the administration of all components of SNAP in accordance with federal guidance. Position evaluates program objectives established by Federal entities to determine processing and operations necessary to assess the oversight, development, and approval of county corrective action plans. Additionally, the position provides recommendations to program administration on program operations and future planning; and analyzes and recommends program enhancements. Provides input into program mission, goals, and objectives in conjunction with overall departmental administrative objectives. This position demonstrates an advanced level of expertise in SNAP compliance and serves as the team Lead.

• Work Leader - Assigned as Work Lead for the Performance Team.  This position has direct control over day to day activities of SNAP Program Specialist IIIs to include assigning tasks, monitoring progress and workflow, scheduling work, and establishing work standards. The work/project leader provides input into supervisory decisions made at higher levels. This position is responsible for special projects as assigned by SNAP Performance Team Supervisor, including reviewing final products before submission to the Supervisor for final review. 
  

• County Management Evaluation Reviews - Assists with direction of County Management Evaluation (ME) reviews following federal guidelines and priorities.  Evaluates complex situations and processes and uses judgment to determine deficiencies and compliance issues.  Evaluates varied and detailed complex data and interprets compliance risk.  Provides oversight for the development of the County Management Evaluation (ME) reviews based on the analysis of the performance of the county through regular review of reports, data, client feedback, and complaints. Develops with the SNAP Program Specialist IIIs a system for regular and on-going performance monitoring to ensure any deficiencies cited during the review are corrected. 
  

• County Support - Responsible for monitoring the performance of Colorado counties using data from various internal and external sources to analyze the strengths and weaknesses of county performance. Provides connections to any needed resources regarding technical assistance to counties. Works with counties to ensure implementation of state and federal SNAP regulations. Oversees the resolution of Whistleblower, Civil Rights, or client complaints, which may include county and client contact. Reviews assigned county hearings and collaborates with SNAP Performance Team Supervisor to coordinate the filing of exceptions, if needed.
  

• All other duties as assigned - Other duties as assigned, specific to the Department, FEAD, and SNAP Team vision and goals.
  

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.  Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.. Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. Your application must clearly document this experience, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

Experience Only: 

Seven (7) years of relevant experience in eligibility determination for the Supplemental Nutrition Assistance Program (SNAP); SNAP Program management/administration; experience in issuing, accounting for, or overseeing EBT (Electronic Benefit Transfer) cards.

A combination of related education and/or relevant experience in an eligibility determination for the Supplemental Nutrition Assistance Program (SNAP); SNAP Program management/administration; experience in issuing, accounting for, or overseeing EBT (Electronic Benefit Transfer) cards, equal to seven (7) years.

• Interest in completing local (in-state) travel, which includes occasional overnight stays, to perform reviews of county Human Services departments

• Experience/familiarity with Google platform products, including Google Sheets, Google Docs, Gmail, and Google Calendar

• Experience in coaching and mentoring others

• Experience creating written products and verbally presenting those products

• Interest and experience in completing independent research into regulations, statutes, and policies
  

• Demonstrated ability to carefully compare written instructions (e.g., regulatory documents) with outputs (e.g., case outcomes) to determine whether outcomes comply with requirements

• Experience utilizing the Colorado Benefits Management System (CBMS)

• Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)

Conditions of Employment:

• Must pass a Standard Background ALL CDHS employees (non-direct contact): This position will have NO direct contact with vulnerable persons. Name check only includes: CBI check (no fingerprints), Colorado Court Database check, and Medicare Fraud Database  

• Motor Vehicle Check , if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.

• Must possess a valid, non-restricted Colorado Driver’s License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border

• Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.  

• Other Conditions of Employment specific to Program

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
  - Disclose that information on the application.
  - Explain why the prior termination or resignation should not disqualify you from the current position.
  - Provide your employee number from your prior State employment.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of            termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.
  
  

APPEAL RIGHTS:

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated.  You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.  

• You can find the official appeal form here. 

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or 

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

•  Refer to the  Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

How to Apply

The Assessment Process

For additional recruiting questions, please contact victoria.crocket@state.co.us

About Us: 

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values:

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.  

ADAA Accommodations: 

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. 

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).  

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

Salary : $71,544 - $93,012