What are the responsibilities and job description for the Driver License Office Manager (Glenwood Springs) position at State of Colorado?
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us
The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:
Applying for a Job with the State of Colorado.
What Happens After You Apply.
Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Driver License Office Manager Duties
Duties include, but are not limited to:
This position reports onsite at the Glenwood Springs Driver License Office, located at 51027 Hwy 6 and 24, Glenwood Springs, CO 81601. May be required to travel and work between multiple Driver License Offices.
Residency Requirement
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
This posting is only open to current residents of the State of Colorado at the time of submitting your application. Applicants are ineligible to apply for this position and will be subsequently disqualified if they do not have both a Colorado street address and a current, valid Colorado State issued Driver's License at the time of application.
Class Code & Classification Description
Technician V (H4M5XX)
Minimum Qualifications
Experience Only:
Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.
OR
Education And Experience
A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management., equal to five (5) years
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications
Newly hired Office Manager (Driver License Technician V's) will receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in this position, the Technician V will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification.
Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
DOR Required Skills And Competencies
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions Of Employment With The CDOR
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights
As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
Methods Of Appointment
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
DOR/DMV - Applicants must possess a current, valid, unrestricted Colorado driver license? If "Yes", you must list your driver license number on your application.
DOR/DMV - Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?
DOR/DMV - Driver License Office Managers receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position, Driver License Office Managers must complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 80% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification. Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
05
CDOR (Set Salary) - The hiring salary for this position is $68,832.00 annually. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
CDOR (Onsite) - By clicking "Yes" below, I certify that I understand this position is designated as an in-person/on-site position. This designation indicates the selected employee will work regularly in a State office or facility located at 51027 Hwy 6 and 24, Glenwood Springs, CO 81601. Do you acknowledge and agree to this on-site work requirement?
CDOR - Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
08
Please describe, in detail, your experience leading a team or supervising employees who provide customer service to the general public. How did you lead the team to create a positive, successful experience for the customer?
09
Describe, in detail, your experience in de-escalating difficult customer interactions. Please list an example, how you handled it, and what the outcome was for the customer.
10
Describe your experience supervising or managing staff who interact directly with the public. Please give an example of how you've positively overcome an issue or problem with your team.
11
How do you manage multiple priorities and what systems or steps do you use? Please list an example of how you have implemented this system.
12
What strategies would you use to enhance team culture and provide collaborative leadership?
13
Please explain in detail any of the Preferred Qualifications (listed in the job announcement) that you possess.
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us
The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:
- PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
- Medical, Dental, and Vision insurance coverage
- Automatic Short-Term and Optional Long-Term Disability Coverage
- Life and AD&D Insurance
- Flexible Spending Accounts (FSAs)
- Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
- 11 Paid Holidays Annually and Accrued Annual and Sick Leave
- In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
Applying for a Job with the State of Colorado.
What Happens After You Apply.
Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Driver License Office Manager Duties
Duties include, but are not limited to:
- Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
- Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
- Adjust resources and personnel, as needed, for maximum effectiveness
- Handles and resolves customer complaints;
- Processes complicated, or more difficult applications;
- Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
- Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
- Performs all functions of line staff, including issuing documents, when business dictates.
- May stand for long periods of time.
- May be required to travel to another DLO to assist with daily operations.
This position reports onsite at the Glenwood Springs Driver License Office, located at 51027 Hwy 6 and 24, Glenwood Springs, CO 81601. May be required to travel and work between multiple Driver License Offices.
Residency Requirement
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
This posting is only open to current residents of the State of Colorado at the time of submitting your application. Applicants are ineligible to apply for this position and will be subsequently disqualified if they do not have both a Colorado street address and a current, valid Colorado State issued Driver's License at the time of application.
Class Code & Classification Description
Technician V (H4M5XX)
Minimum Qualifications
Experience Only:
Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.
OR
Education And Experience
A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management., equal to five (5) years
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications
- Additional years of direct supervisory experience leading a workforce interacting with the general public
- Additional years of department management experience, establishing performance goals and evaluating workforce performance
- Experience in a regulatory environment or technical customer service workplace serving the general public
- Intermediate to advanced computer and data entry and reporting skills, and proficiency with Google Suite
- Experience managing a retail store or business including overseeing staff scheduling, cash handling, and opening and closing the location
- Excellent customer service skills including de-escalation techniques and well developed written and verbal communication skills
- Driver License Fundamentals (DLF) Certified
Newly hired Office Manager (Driver License Technician V's) will receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in this position, the Technician V will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification.
Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
DOR Required Skills And Competencies
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions Of Employment With The CDOR
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who
- Have an assigned State fleet vehicle
- Are required to operate a vehicle as part of the position
- Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
- Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
- Recommended attachments: Resume, Cover letter
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights
As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
Methods Of Appointment
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
DOR/DMV - Applicants must possess a current, valid, unrestricted Colorado driver license? If "Yes", you must list your driver license number on your application.
- Yes
- No
DOR/DMV - Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?
- Yes
- No
DOR/DMV - Driver License Office Managers receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position, Driver License Office Managers must complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 80% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification. Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
- Yes - I affirm that I understand and agree to this job requirement.
CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
05
CDOR (Set Salary) - The hiring salary for this position is $68,832.00 annually. Are you still interested in this position? Marking "no" will result in removal from consideration. As a reminder, per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
- Yes
- No
CDOR (Onsite) - By clicking "Yes" below, I certify that I understand this position is designated as an in-person/on-site position. This designation indicates the selected employee will work regularly in a State office or facility located at 51027 Hwy 6 and 24, Glenwood Springs, CO 81601. Do you acknowledge and agree to this on-site work requirement?
- Yes, I acknowledge
- No, I do not acknowledge
CDOR - Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
08
Please describe, in detail, your experience leading a team or supervising employees who provide customer service to the general public. How did you lead the team to create a positive, successful experience for the customer?
09
Describe, in detail, your experience in de-escalating difficult customer interactions. Please list an example, how you handled it, and what the outcome was for the customer.
10
Describe your experience supervising or managing staff who interact directly with the public. Please give an example of how you've positively overcome an issue or problem with your team.
11
How do you manage multiple priorities and what systems or steps do you use? Please list an example of how you have implemented this system.
12
What strategies would you use to enhance team culture and provide collaborative leadership?
13
Please explain in detail any of the Preferred Qualifications (listed in the job announcement) that you possess.
- Required Question
Salary : $68,832