What are the responsibilities and job description for the TRAVEL CONSULTANT position at State of Arkansas?
Position Number: 22092334
Location: Blytheville Tourist Info. Cent -PT05
County: Mississippi
Anticipated Starting Salary: $35,610.02 annual salary
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.
Position Information
Job Series: Tourism – Career Path
Classification: Travel Consultant
Class Code: RTO01P
Pay Grade: SGS02
Salary Range: $35,610- $52,703
Job Summary
The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansas’s attractions, parks, heritage sites, and tourism opportunities. This position assists visitors in planning itineraries, offers travel recommendations, and ensures the distribution of up-to-date tourism materials.
Primary Responsibilities
Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information. Provide accurate and engaging recommendations on Arkansas’s parks, historical sites, lodging, dining, events, and recreational activities. Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources. Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience. Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations. Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas. Represent the state’s tourism initiatives at conferences, expos, and community events when required. Maintain and update visitor records, travel statistics, and customer feedback reports. Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.
Knowledge And Skills
Strong verbal and written communication skills with the ability to provide clear and engaging travel advice. Exceptional customer service skills with a friendly and welcoming demeanor. Ability to listen attentively and tailor travel recommendations based on visitor interests. Strong attention to detail and ability to keep accurate visitor records. Ability to multi-task, prioritize inquiries, and handle a fast-paced environment. Familiarity with Arkansas’s geography, attractions, cultural sites, recreational opportunities, and tourism services. Knowledge of local and statewide travel routes, accommodations, and transportation options. Ability to resolve visitor concerns effectively and professionally. Strong teamwork skills and the ability to collaborate with tourism partners and staff.
Minimum Qualifications
At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Location: Blytheville Tourist Info. Cent -PT05
County: Mississippi
Anticipated Starting Salary: $35,610.02 annual salary
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.
Position Information
Job Series: Tourism – Career Path
Classification: Travel Consultant
Class Code: RTO01P
Pay Grade: SGS02
Salary Range: $35,610- $52,703
Job Summary
The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansas’s attractions, parks, heritage sites, and tourism opportunities. This position assists visitors in planning itineraries, offers travel recommendations, and ensures the distribution of up-to-date tourism materials.
Primary Responsibilities
Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information. Provide accurate and engaging recommendations on Arkansas’s parks, historical sites, lodging, dining, events, and recreational activities. Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources. Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience. Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations. Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas. Represent the state’s tourism initiatives at conferences, expos, and community events when required. Maintain and update visitor records, travel statistics, and customer feedback reports. Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.
Knowledge And Skills
Strong verbal and written communication skills with the ability to provide clear and engaging travel advice. Exceptional customer service skills with a friendly and welcoming demeanor. Ability to listen attentively and tailor travel recommendations based on visitor interests. Strong attention to detail and ability to keep accurate visitor records. Ability to multi-task, prioritize inquiries, and handle a fast-paced environment. Familiarity with Arkansas’s geography, attractions, cultural sites, recreational opportunities, and tourism services. Knowledge of local and statewide travel routes, accommodations, and transportation options. Ability to resolve visitor concerns effectively and professionally. Strong teamwork skills and the ability to collaborate with tourism partners and staff.
Minimum Qualifications
At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Salary : $35,610 - $52,703